Guest Services & Conference Advisor

• Variety plus! 
• Friendly, collaborative team
• Full time role, car parking, free lunch 

We are seeking a versatile, energetic person who thrives on multitasking, building relationships with clients and working across various areas.  Reporting to and working closely with the Facilities, House and Conference Manager, the Guest Services & Conference Advisor actively promotes and facilitates the College Conference and Apartment facilities, oversees the Guest Services area ensuring exceptional service is delivered along with provision of efficient administration requirements. 

University College (UC) is a leading residential College located in Parkville. We are vibrant home away from home for 340 students who are enrolled at the University of Melbourne and other nearby tertiary institutions. In conjunction, the College offers well-appointed facilities actively used to host group conferences accommodating guests at the College, along with single day functions and events.

This role offers the opportunity to:

• Utilise exceptional interpersonal skills interacting with clients and resident students on a daily basis
• Handle enquiries, prepare conference quotations, plan and organise group accommodation bookings and follow up invoicing
• Oversee Guest Services ensuring efficient operation including training and development of new agents
• Oversee check in/check out processes for accommodated groups, day clients and individual resident students 
• Maintain accuracy of database and continuously improve processes and reporting 
• Demonstrate initiative and a solution focussed approach to handle administrative tasks accurately along with logistical requirements such as room allocations, keys, signage, safety, group inductions and co-ordination of daytime events
• Liaise across College departments to ensure conference requirements are met and delivered smoothly 

This position is perfect for an out-going, ‘all-rounder’ who:

• Has strong English verbal and written communication skills along with solid organisation and time management skills
• Relishes being busy, enjoys variety and working to a high standard 
• Comes from a background in the hotel/accommodation industry (ideal but not essential) with a minimum of 2+ years experience in a similar role preferred to hit the ground running
• Has strong knowledge of database /accommodation booking systems (StarRez a bonus) 

Located onsite this is a full time, 5 day per week position. Standard hours are 8am – 4pm with flexibility to work some early mornings and evenings and occasional weekends as required. 

If you would like to join our professional and dynamic team at UC, please apply immediately via Seek to our HR Consultant. Include a Cover Letter outlining why this position appeals to you and CV in Word format only.  

Only Australian citizens or holders of permanent work visas may apply, and the successful candidate will be required to complete a Working with Children check and Police check prior to commencement.