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Form of workAt Harley-Heaven we are more than just a dealership we are family; we are a tribe of passionate Harley-Davidson enthusiasts. Our expert staff, trusted by riders for over 43 years, are here to guide our valued customers every step of the way. We understand the unique needs and desires of Harley-Davidson enthusiasts and we are dedicated to helping them find the perfect motorcycle that matches their individual style and preferences.
Due to growth in our business, we have the position of Service Advisor on offer at our Harley-Heaven Dealership in Tempe.
About the Role:
Reporting to the Service Manager, this position is responsible for providing supervisor customer service in our fast-paced service workshop.
Your Responsibilities:
- Assisting the Service Manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
- Diagnosing problems accurately, and clearly describe them on the repair order.
- Estimating costs & completion times at the point of sale & clearly communicate them to the customers.
- Allocating jobs to technicians based on skill level & resource utilization.
- reviewing work-in-progress to ensure quality & efficiency.
- Assisting in determining correct part numbers on repair orders.
- Making estimates for repairs.
Our Ideal Candidate:
- A minimum of 2 years Automotive / Motorcycle / Truck workshop.
- Must be an avid motorcyclist with a motorcycle licence.
- Great character, great attitude, and great communication skills.
- Strive to help your dealership team deliver the ultimate Peter Stevens experience to our customers.
What We Offer:
- Opportunities for future growth, development, and career progression
- Great remuneration packages with secured long-term employer with a leader in the Motorcycle Industry
- Fantastic staff discounts
If you would like to be part of the Harley-Heaven tribe, we would love to hear from you.
