Hcp Care Manager

Caring Support @ Home are a Home and Community Care company offering a range of services to both aged and disabled clients, assisting them to remain in their own homes and maintain their independence.

We are currently recruiting an experienced Care Manager to join our friendly and dynamic team in our Braeside office. Part-time or full-time is negotiable. Potential career advancement is available if you are ambitious and want to grow into the future with the company.

ABOUT THE ROLE:

Your responsibilities may include but are not limited to:

• Providing case management support in accordance with the Aged Care Act 1997 and CSAH Policy & procedures, within set timeframes, according to set targets and individual consumer budgets. 
• Liaising with internal and/or external services/agencies to improve the implementation of care plans for clients and to provide services where required.
• Developing and reviewing comprehensive person-centered care plans in consultation with consumers, their nominated representatives and relevant stakeholders within individual consumer budget parameters. 
• Brokering required services to ensure timely provision of relevant supports and services through written and verbal communication with all parties and within budget. 
• Maintaining effective links with relevant professional networks (e.g ACAS, GPs clinic and community services) Customer Services 
• Regularly provide support and advice to consumers and their representatives to enable them to make informed decisions, contribute to their care plan and evaluate the effectiveness of current care plans. 
• Advocating on behalf of consumers where required to ensure required services are delivered 
• Investigating and responding in a timely manner to consumer inquiries, concerns or complaints and ensuring that consumers are advised of the agreed level of services and any changes to plans. 
• Promote CSAH Home Care Packages and provide information to prospective consumers.
• Promote and enforce CSAH’s policy of excellence in customer service & service Provision Support