Hotel Manager / Hotel Operations

Role Overview:

As Hotel Manager, you will oversee and manage all aspects of hotel accommodation operations to ensure an unparalleled guest experience. You will lead a talented team, drive exceptional customer service, and uphold the high standards that define BEST WESTERN PLUS HOTEL LORD FORREST.

Key Responsibilities:

• Provide strategic leadership and direction to all departments within the hotel.
• Foster a culture of exceptional customer service and guest satisfaction.
• Develop and implement operational policies and procedures to optimize efficiency and guest experience.
• Oversee financial performance, including budgeting, forecasting, and cost control measures.
• Recruit, train, and motivate staff, ensuring high levels of engagement and performance.
• Maintain strong relationships with vendors, partners, and the local community.

Qualifications and Skills:

• Proven experience in hotel management with the hospitality industry.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Exceptional customer service orientation and a passion for delivering top-notch guest experiences.
• Solid understanding of financial management, budgeting, and revenue optimization.
• Excellent communication and organizational skills.
• A Bachelor's degree in Hospitality Management or a related field is preferred.
• Opera Cloud experience would be advantageous. 

Requirements of the position include;

• Naturally have a positive attitude and a ‘can do’ approach
• Flexibility to respond to a variety of different work situations
• Available to work when needed, including weekends, holidays, and nights
• Strong Food & Beverage background and knowledge is essential