AddressJob Number 24043055
Job Category Property Leadership
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Natural Talent
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Sydney is now casting for a Hotel Manager, in leading the property operations and act as General Manager in their absence. Their areas of responsibility include Front Office (Welcome, Whatever/Whenever, Wheels), Style (Housekeeping), Away Spa, Beverage & Food, Culinary and Information Technology.
JOB SUMMARY
The Hotel Manager works with their direct reports (Senior Leadership Team and Department Heads) to develop and implement the operations strategy, ensuring implementation of the W brand service strategy and brand initiatives. The position ensures all aspects of operations meet the brand's target guest needs and talent satisfaction, whilst focusing on growing revenues and maximizing hotel financial performance.
CORE WORK ACTIVITIES
Managing Profitability and Departmental Budgets
- Ensures operations talent remains focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Reviews financial reports and statements to determine how operations is performing against budget.
- Works with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.
- Initiates and executes key decisions to keep property moving forward towards achievement of goals.
Managing Property Operations
- Tours building on a regular basis engaging with talent and guests to understand business needs and assess operational opportunities.
Leading Property Operations Teams
- Champions the brand's service vision for product and service delivery, ensuring alignment amongst the property leadership team.
Managing and Conducting Human Resources Activities
- Observes service behaviors of talent and provides feedback to individuals and/or managers.
- Hires operations management talent who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
- Utilizes an "open door" policy and reviews talent satisfaction results to identify and address talent problems or concerns.
- Fosters talent commitment to providing excellent service, participating in daily 'What's Up' stand-up meetings and models desired service behaviors in all interactions with guests and talent.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
