Housing & Community Officer

Are you an energetic, adaptable, and compassionate individual looking to make an impact on your community?

Do you thrive when engaging with others and work well under pressure?

If this sounds like you, we encourage you to APPLY, to join the Bric Housing Team as one of our Housing & Community Officers. 

Bric Housing

Brisbane QLD

Housing & Homelessness Services (Community Services & Development)

• SCHCADS Level 4 + 11% Super 
• Salary Packaging ($15,900) tax free plus $2,650 tax free that can be used for holiday accommodation or meals/entertainment)
• + 5 Extra Leave Days for Work Life Balance. Conditions Apply
• Full Time/Part time and Job Share opportunity

2 Positions Available

x1 Position Permanent Full Time

x1 18th Month Maternity Leave Cover.

Bric Housing is a non-profit community housing organisation that provides secure and affordable homes for people in our community facing disadvantage. Our vision is much bigger than providing a house for our tenants but a home, a place they can build their life and see all the possibilities of their future. 

At present we manage 940 tenancies across the inner and outer northern suburbs of Brisbane, as well as Redcliffe and Caboolture. Our enthusiasm and dedication to making a difference has paved the way for exciting plans in our future. 

In our journey to increase the impact we have in our community we are searching for someone that strongly aligns to our core values of diversity, excellence, integrity, respect, safety & well-being. 

As the Housing and Community Officer, you will engage and support Bric tenants in their homes empowering them to live independently with or without supports, creating a cohesive community through community engagement activities.  Using first class customer service and communication skills to build high trust and rapport with our tenants, neighbouring community, and support partners.

With your positive attitude, housing and community skills, and experience with Residential Tenancies and Rooming Accommodation (RTRA) legislation, you will effectively manage tenants to sustain their tenancy successfully, maximising tenants income through application of rent reviews, minimising rent and non-rent debt, conducting property inspections to ensure good property care, developing and implementing tenancy plans, engaging with support partners to assist in building tenants independent living skills. 

In addition, collaborate on the development of community cohesion plans to support social recreational activities, education, training, and employment in partnership with our Community Development Officer and local partners. 

You will also be able to respond to tenants’ concerns, neighbourhood issues and make a conscious effort to ensure tenants are linked into the most appropriate services to both meet their needs and help them achieve success in long term housing outcomes.

To really thrive in this role, you will need excellent conflict resolution and critical thinking skills, the ability to work well in a team environment along with a passion for continual learning and growth. 

Here at Bric, we know the importance of ensuring a positive workplace culture, where teams and individuals thrive. We work hard to provide an engaging experience for our team, and to recognise and celebrate our employees for the wonderful work they do.

Learning and development are also important to us, and we invest in providing both professional and personal learning opportunities for our employees, as well as tools to support employee health and wellbeing. 

• Bric Awards: Employee Recognition Awards Program
• Bric Social Committee: Planned informal get togethers & activities to foster team cohesiveness.
• People Surveys: to ensure continuous improvement across the team.
• An Employee Assistance Program offered through Benestar- to support our teams overall wellbeing.
• Bric’s Learning & Wellbeing Online Hub hosted via go1.
• Bric has Membership with AHI (Australasian Housing Institute)- offering housing specific training to further enhance our team’s knowledge and skills. 
• Work Life Balance Days- Qualifying Bric Employees get access to 5 Work Life Balance days per financial year. Use these to recharge and relax or simply attend to any other wellbeing activity that benefits your overall health.

As a non-for-profit Bric employee’s get access to Salary Packaging benefits which increase your take home pay. This includes $15,900 of your salary tax free every year, plus $2,650 tax-free that can be used for holiday accommodation or meals/entertainment. For more information see Advantage Salary Packaging (salary.com.au)

You will be an enthusiastic, dedicated, resilient, non-judgmental person with a flair for great customer service. You would have experience in a similar role, managing rental properties in either public or community housing, mainstream real estate or managing units/houses in the retirement/community living space such as a Retirement living Manager.

You will be comfortable working with people from all cultures and backgrounds, including varying socio-economic statuses and lifestyle choices.

You appreciate having autonomy in your role as you are confident with your ability to prioritise your time, communicate effectively and balance a diverse workload.

You will also have:

• Sound knowledge of tenancy legislation and regulatory frameworks
• Experience in dealing with complex tenancy management issues.
• Experience working with various stakeholders.
• Sensitivity to and understanding of issues affecting socially disadvantaged groups including homeless people, people with disabilities and people from a non-English speaking background.

*It is a requirement of this position that applicants who apply must have, or be willing to apply for, a valid National Police Check.

If this role has piqued your interest and you think you may be the perfect fit for this role, we want to hear from you! Submit your resume along with a cover letter that displays your relevant experience and the skills and attributes we are seeking. (No more than 2 pages). 

Oh, and Sneaky tip; email your application to *******@bric.org.au, this will fast track your application. Feel free to use this email to ask any questions, or to request a copy of the full Position Description.

Applications close 5pm 8th February 2024.