AddressExpect lots of support and encouragement while you're here. You'll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. We value career growth. You'll have limitless opportunities to explore - whether that means building up new areas of expertise or taking in a different direction.
As we transition to cleaner forms of energy, the challenge facing the energy industry in the coming decades is considerable. To support Shell's ambition, HR Advisor provides world-class HR experience to Employees and Line Managers that is essential in a changing and competitive talent landscape. As an HR Advisor, you will empower performance by creating exceptional HR experiences.
What's the role?
• Support employees, line managers and local HR on simple to medium complexity HR related matters (e.g. policy/process related queries, staff benefits/entitlements, resourcing (staff movements, progressions) etc
• Liaise with HR experts (teams within HR Operations, COE's, Country HR) where required to help create/develop fit for purpose solutions to our stakeholders. This includes performing data/trends analysis to provide proactive, predictive and preventive interventions from an Operations perspective.
ACCOUNTABILITIES
- Using HR Operations Salesforce case management system to document and manage requests, ensuring that all official correspondence associated with requests are documented - and cases are seen through to completion.
- Responsible for delivering HR support to employees and other stakeholders; supporting them with HR-related cases.
- Provide seamless end-to-end resolution of HR queries to employees and stakeholders. Queries may include, but not limited to: Exit/Transfer/Leaving management; staff benefits/entitlements, Policy guidance; Process expertise, etc.
- Apply policies to requests, including determining exceptions.
- Specific activities include;
- Managing all HR related queries
- Processing payments, pensions, allowances & deductions for Regulars & LNN
- Personal Details Change/Data Maintenance
- Employment Verification Letters
- Supporting International and Domestic Transfers
- Managing Status Change requests (Conversions, Promotions) as well as Leaving requests
- Management of cases according to established ways of working, including;
- Using Salesforce to manage and resolve requests using the WoW Experience Attributes
- WIP management, keeping employees/stakeholders (eg local HR, HR Advice), updated on the status of open cases)
- Taking ownership of end-to-end processes
- Taking ownership to manage handoffs within HR Operations as required whilst minimizing the impact of the handoffs to the requestor
- Dealing with third party service providers
- Ensuring quality and timely resolution of cases with clear demonstration of curiosity mindset and proactiveness to take ownership to deliver an Excellent Employee Experience
- Timely escalation of complex queries to P&SS, team lead and Country HR team as appropriate
- Take on country Focal Point or process focal point roles
- Lead/Participate in local and global projects
- Building partnerships with Local HR by clarifying policies and procedures, giving and asking for updates on case status, gathering missing data necessary for case processing, identifying best practices and knowledge sharing.
- Providing input for Knowledge Management within the team (including creation and ownership of documentation/job aids as well as actively updating the Salesforce Knowledge portal).
- Sharing best practices within the team, striving for continual improvement in service delivery, participating in improvement initiatives.
- Adhering to the Global Approval Matrix (GAM) and Financial Control Manual (implementing all established financial controls in daily work) & Data Privacy rules, including reporting all FCM & Data Privacy breaches.
- Acting as a role model in applying work principles and processes, as well as when dealing with employees/local HR/the Business
- Knowledge sharing and organizing/delivering trainings for the team when needed.
- Utilizes on the Team Dashboard Tool on Salesforce to check on own and team's performance with a focus on CI opportunities
Supporting 1600+ employees within China Operations. This position reports to the China HR Operations Team Lead
What we need from you?
SKILLS
- Fluency in Mandarin (written and spoken)
- Excellent Communication Skills
- Diagnostic and investigation skills
- Advocacy and inquiry - able to ask purposeful questions
- Strong knowledge of the HR Operations model as well as HR Systems (Shell People, Workday)
- Problem Solving and decision-making Skills
- Stakeholder management skills
- Ability to work on cases with minimal supervision
- Ability to work as a team with a One HR team mindset (across HR Operations, COE and Country HR)
- The ability to coach and offer advice/alternatives (look beyond situation at hand) when presented with dilemmas
- Skills in having effective contracting conversations with the ability to manage expectations especially when faced with obstacles/delays to process execution.
- Stakeholder management skills (with employees as well as across Country HR, COE, other Stakeholders, HRO teams, etc) with the intent to link up various skillsets/knowledge and optimize resources for common goals.
- Proven ability to prioritize and deliver to deadlines in a fast-paced environment
- Ability to make effective decisions with limited amount of information
- Experience in providing HR Operations support to China would be an advantage
- Advanced excel skill/macro skill would be an advantage.
- Curiosity
- Employee Centric and Service Excellence mindset
- Ownership; end to end accountability for resolution
- Empathy when dealing with sensitive situations/difficult conversations
- Assertiveness and courage to challenge
- Strong self-starter, well-organized/structured in approach
Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.
Shell Business Operations (SBO) KL forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
An Innovative Place to Work
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.
Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.
An Inclusive & Progressive Place to Work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential.
- We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we'll take it from there.
- We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
- We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
