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Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
The Salesforce Professional Services Human Centered Change team is a group of hardworking consultants who build and implement change strategies through a human centered approach enabling our customers to increase value from our Salesforce platform. We take a design-led and empathetic approach to crafting achievable strategies to keep the people served by the change at the heart of everything we do. We work across all industry verticals to help customers unlock the full power of Salesforce by turning human insights into business impact.
Our work environment appeals to self-motivated, flexible, team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone problem solvers. Salesforce is all about an open collaborative approach, and we believe it is the key enabler for us to deliver innovative work.
We partner with Salesforce colleagues across various engagements as a cross functional team to ensure valuable customer outcomes. We embrace hybrid working arrangements, and we also recognise that successfully engaging within the team and with our customers requires both a willingness to travel when required and an understanding of the value of working on site.
Your Impact:
Success will be measured by your contribution and collaboration within the Human Centered Change team and within customer-facing engagements - working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction.
- Build and implement comprehensive change strategies for complex transformation initiatives
- Integrate human-centered service design and the science of behavior change methods
- Facilitate cross-functional partnerships to design and launch new ways of working
- Drive cross-functional stakeholder alignment, engagement and commitment
- Scale new ways of working and practices focused on human-centered change
- Conduct impact analyses, capability assessments and review existing and future processes via collaborative methods to identify pain points and gaps
- Support/deliver change management activities focused on building strong engagement, supportive enablement and confident adoption amongst the groups of people served by change
- Engage closely with program management teams and key initiatives to ensure change strategies are well-integrated
- Integrate Design Thinking methodology, outcomes and vision into the Human Centered Change roadmap
- Support and engage customer senior leaders, coach managers and supervisors on Human Centered Change best practices in order to build their capability to lead and manage change
- Demonstrate repeatable change methodologies for customer self sustainment
Minimum Requirements:
- Knowledge of general change management principles, methodologies and tools
- 5+ years industry experience (minimum) in a customer facing role
- Experience with large scale transformation engagements and navigating dynamic and changing situations
- Knowledge of Salesforce and experience with Salesforce implementations
- Ability to clearly articulate Human Centered Change value to all levels of stakeholders
- Demonstrated application of Business Value, Design Thinking or Human Centered Change techniques to change management interventions
- Passionate and enthusiastic about delivering Human Centered Change
- Proactive, self-sufficient and professional, with strong organizational, time management and communication skills (verbal and written)
- Creative problem-solver with the ability to work with a blank slate and encourage others
- Consistent track record of building client relationships
- Relevant degree or professional qualification(s)
- Willingness to travel up to 50% of the time
Preferred Requirements:
- Experience working across a variety of industries (Financial Services, Healthcare & Life Sciences, Retail, Media & Tech etc)
- Experience in a consulting role
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information
Salesforce welcomes all.
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Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
