Address- Term - Initial 18 months
- Closing date - 30 May 2024
- Apply to get the opportunity to work for a luxury style village based in Yarralumla, ACT
Step into the world of unparalleled luxury and hospitality at Amberfield Village, Canberra's newest 5-star residential gem. Welcome to a resort-style oasis in Yarralumla, overlooking the scenic Canberra Arboretum. Amberfield Village offers breathtaking views, spacious surroundings, contemporary designer furnishings and all-day lifestyle experiences for our residents.
As we prepare for our grand opening, we're seeking an ICT Support Analyst to help set up the Village up for long term success. This position is on a 18 month contract and closing date to apply is on 30 May 2024.
Position Purpose
This newly created role is responsible for frontline support at our newly established village ‘Amberfield’, as well as providing hands-on assistance to the Program Manager in the deployment of our full technology stack to both staff and residents.
Position Accountabilities
- Support the Project Manager in the establishment of new villages
- Support residents and village management with technology services
- Configure and record residential accounts in the database.
- Troubleshoot base technical issues with end-user hardware, software, and services.
- Actively promote LDK’s technology services and lead information forums focused on technology offerings.
- Construct and conduct one-on-one and group training sessions for end-user appliances.
- Assist the ICT department with technical-related issues and base troubleshooting.
- Catalogue and inventory management of ICT equipment
- Configure ICT equipment for residential usage and operational needs.
- Assist vendor relations for ICT needs.
Qualifications and Experience
Qualifications/Certificates
- ITIL Foundation
- Degree and/or Diploma in IT related studies (desirable)
Professional Experience
- 2-3 years of hands-on experience in a customer service environment
- 1-2 years of experience in ICT Support
- Experience in Hospitality & Healthcare environments highly regarded
Capabilities
- Excellent customer service and communication skills
- Strong troubleshooting skills
- Technical aptitude (computer literate, able to quickly learn new applications)
- Fluent in English writing and communication
- Prior Customer service experience preferred
- Solid knowledge of VOIP Telephony, Cisco Meraki, WAN, and IPTV Technologies.
- Microsoft 365 Administration (creating, and managing user accounts and permissions)
- Familiarity with Apple, Samsung and Windows software and hardware
- Able to teach non-technical customers technology
- Able to create and manage training sessions for residential technology usage
- Demonstrated communication, analytical and problem-solving skills
- Excellent interpersonal skills
- Must be highly self-motivated
- Shows high levels of initiative
- Requires minimal direction to complete tasks
- ‘Go the extra step’ attitude for customers.
