Ict Support Officer

Location:
Eight Mile Plains
Employment Type:
FT - Full-Time Temporary
Department:
Team Manager ICT
Closing Date:
22/03/2024
About Key Assets:
Key Assets Australia is a non-Government, not-for-profit children, and family services agency.
Key Assets was founded in Australia in 2007 and has grown to one of Australia’s leading non-government children and family services providers. We provide foster carer, family services and disability services.
Operating across all states and Norfolk Island, our purpose is to achieve positive and lasting outcomes for children, families, and communities. To achieve that, we need people like you.
Why work with Key Assets:
Working with Key Assets is about more than just a job. Our people do so much to put children first, so we do all we can to support them. We value you as a whole person, not just ‘a worker’, and we truly care about your wellbeing and your career. Because without you, we simply can’t do what we do. And without us, the people we support won’t get the care they need.
About the role:
Maintain and administer 1 st and 2 nd level service desk support, managing requests through a ticket management system.
Perform regular administrative tasks to maintain and monitor ICT system servers, WAN systems or End User computer systems as required.
Provide onsite technical support as required, documenting process and procedures.
Support technical projects involving various Key Assets departments.
Work as an individual or project leader to improve working practices and implement change throughout the unit to improve customer satisfaction.
A detailed outline of the core responsibilities and relevant qualifications/experience can be in located in the position description on our website by clicking the Apply button. About you:
Qualification in Computer Science or related discipline, or significant industry experience combined with completion of relevant industry courses/qualifications.
Prior experience in a similar role, supporting a business with multiple sites/locations.
Comprehensive understanding of Microsoft cloud-based services.
Proven ability to diagnose, evaluate and devise solutions to hardware and software problems on servers and workstations. Proven ability to work independently as well as collaboratively in a team environment.
If you hold yourself to a high standard of accuracy and integrity in all aspects of your work and have proven experience, qualifications and skills required for the position, we encourage you to apply.
For a conversation regarding this exciting opportunity, please email David Stewart, National IT Manager at david.stewart@keyassets.org.au .
Key Assets may interview suitable individuals prior to the closing date of this campaign, this campaign may also be extended at any time.
Being fully vaccinated for COVID-19 or holding an exemption for COVID-19 vaccinations is a condition of employment with Key Assets.
KEY ASSETS THE CHILDREN’S SERVICES PROVIDER is committed to building a culturally diverse workforce and all applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.
We believe in diversity and inclusion in our team, and with that in mind, we encourage First Nations peoples, people from CALD backgrounds, LBTQI+, neurodiverse and people of all abilities to apply.
We are a committed partner in reconciliation and all applications for this role are valued. We look forward to hearing from you. If you would like to more information regarding our commitment to reconciliation, please view our Reconciliation Action Plan (RAP) at keyassets.org.au.