Insurance Services Coordinator

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?
We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.
With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.
Want to read more about the Country Fire Authority (CFA) click .
About the Role
A wonderful, fixed term opportunity exists for an Insurance Services Coordinator to work independently managing & coordinating CFA's self-managed Motor Vehicle Insurance claims program, coordinating repairs, assessments, recoveries and legal demands for over 4000 vehicles with 300 – 400 motor claims actioned annually.
Key responsibilities of this role will include overseeing the management of the Motor Vehicle Insurance Program and the reinstatement of all damaged property and vehicles including quotations, assessment, payments and recoveries from third parties and insurers in compliance with the Insurance Contracts Act and Road Safety Act.
This part time role would be perfect for a professional, customer focussed coordinator who is willing to learn and keen to explore where a career with CFA can take you. Further detailed responsibilities can be found in the position description attached.
About You
The person we are looking for will have sound experience and understanding of insurance claims procedures in compliance with the Road Safety Act. You will work well within a team, be able to work proactively with minimal supervision and will have professional interpersonal and communication skills when dealing with internal and external stakeholders.
Crucial to your success in this role will be your organisational and time management skills. Your ability to initiate and manage process improvements will be highly regarded. Naturally, you will have excellent communication skills and a strong customer focus with the ability to engage with all levels across the organisation.
Furthermore, the successful applicant will have strong attention to detail, and exceptional computer literacy skills, particularly in Microsoft Office and databases.
This opportunity will see you not only have the ability to broaden your skillset, but you will be part of an organisation that has a meaningful purpose in the community.
Please note applications will be reviewed daily and you may be contacted for interview prior to the closing date.
Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Your Application
Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.
When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.
Pre-employment Checks
Offers of employment will only be made to candidates who:

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.
Applications close: 11:59pm 14 February 2024.
If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email
The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement . For access and correction of the information we have collected, contact