Intake And Administration Officer

yourtown is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

Powered by yourtown, Kids Helpline is here for children and young people whenever they need us, anytime for any reason 24/7, through tailored mental health counselling services in line with their changing preferences for help-seeking.

Realise your potential at yourtown.

your opportunity

Based at Deception Bay and working with the Family Support Services team, the Intake and Administration Officer is the first point of contact for all potential clients, their families and referring representatives. You will work across a range of programs and will provide a responsive and professional service to support clients to move through the pre-engagement process to service engagement.

Your role will include:

• respond to clients and referring agency representatives in a timely and courteous manner
• determine potential clients’ eligibility for services, referring to other more relevant services if required
• conduct initial screening assessment and identify any immediate risks, supporting clients to access crisis supports where required
• monitor program wait lists and liaise with program managers and senior staff to ensure a seamless transition between wait list and program commencement
• complete administration processes for case files and organisational records
• liaise with internal and external stakeholders
• maintain knowledge of the local service sector and network relationships with key referrers

what we are looking for

You will bring:

• passion, commitment and belief in young people
• diploma level qualifications in a Human Services Discipline and a minimum of two years’ experience undertaking intakes in a community services environment
• knowledge and understanding of the diverse range of issues impacting families
• demonstrated ability to establish and participate in networks for the delivery of services to children and families
• demonstrated skills in verbal and written communication, including a well presented and appropriate phone manner and the ability to impart knowledge clearly and effectively
• demonstrated competence with MS Office, client record management systems and office technology
• ability to work both independently and within a team environment

your benefits

When you join yourtown you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

• salary sacrifice options to increase your take home pay
• ability to negotiate flexible work hours and work arrangements
• opportunities for internal and external professional development
• free access to LinkedIn Learning including over 16,000 learning modules
• a genuine focus on employee health and wellbeing
• yourWellness program includes free access to Calm & Centr Apps
• access to free and confidential counselling sessions for you and members of your immediate family
• access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
• an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

how to apply

If you believe in the power of young people and in yourself, join team yourtown and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

To apply, and for a full Position Description please visit: https://careers.yourtown.com.au/.

Contact: Marnie Elliot – Team Leader Talent Acquisition on 0434 609 ***

Role closes: 21 April 2024

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

yourtown is committed to providing services that protect and keep children, young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

"In our team we value diversity, inclusivity and people who want to make a difference"