AddressWe are seeking a high performing International Inbound Account Manager with strong relationship building and influencing skills to join us on our mission to become Australia's most trusted independent courier.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
The ideal candidate will have prior international business experience and display a record of competence managing complex international supply chains with the ability to effectively navigate international regulations and compliance issues.
About the Company
Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.
Aramex is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all employees and adopt the philosophy that great performance comes from great people.
About the Role
Aramex Australia has an outstanding opportunity for an experienced International Inbound Account Manager to manage the relationships with our major clients or accounts that brings business from international markets into Australia. The primary responsibility is to develop and execute strategies to maintain and grow the business from these international accounts for Aramex Australia.
Key responsibilities include:
- Serve as the main point of contact in all matters related to International inbound customers concerns and needs
- Drive CFMA growth with International Inbound opportunities
- Forecast and track key account metrics
- Build and maintain strong relationships with key customers, understand their needs, and develop solutions that meet their requirements
- Collaborate with internal teams such as sales, RFs, marketing, integrations, and customer service to ensure that the client's expectations and needs are consistently met
- Monitor market trends and competitor activity to identify opportunities for growth
- Continuously review and improve processes and procedures to improve customer experience
- Other Sales related activities as required by Sales Director – Oceania
Desired Skills & Experience
- 5+ years’ sales experience, in account management, business development, and client relationship management.
- International business experience: previous experience in international business can be beneficial. This includes experience working with clients or suppliers from different cultures, managing complex international supply chains, or navigating international regulations and compliance issues.
- Proven experience working with cross-functional teams to achieve sales targets and serve their clients.
- Strong communication skills, including the ability to build relationships, influence effectively, and present information clearly to clients and internal teams.
- Self-motivated, agile, and adept at problem solving.
- Demonstrated ability to analyse performance data, market and industry trends and identify actionable insights.
If you think this would be a great opportunity for you, please apply today by submitting your cover letter and cv.
Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.
