Investigator

Are you a self-starter with a passion for fairness? Do you enjoy solving problems and collaborating with like-minded professionals? Are you ready to apply your strong analytical and investigative skills to meaningful and challenging work? 

If the answer is yes – then WE NEED YOU!

We are looking for people with experience in alternative dispute resolution, investigations and/or case management to join our extraordinary and close-knit team. 

Your new organisation and role

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water consumers with free, accessible, and informal dispute resolution. 

As an EWOV investigator, you will use your dispute resolution expertise to resolve complaints from consumers about energy and water providers, with a focus on reaching fair and reasonable outcomes. You will investigate, conciliate, and write assessments in relation to complaints.  

This position offers full-time hours, with potential consideration for part-time arrangement for the right candidate. 

Jump over to our website: https://www.ewov.com.au/about-us/careers to learn more and see the position description.

Selection criteria – what you’ll need to succeed

• highly developed analytical and critical thinking skills, being able to quickly identify key issues, seek information, apply relevant considerations and make sound evidence-based decisions  
• excellent written and verbal communication skills, including the ability to summarise issues and communicate outcomes clearly and logically
• understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality 
• ability to be agile, juggle competing priorities and successfully manage a busy caseload to meet your targets
• high level of professionalism, resilience and empathy 
• knowledge of the energy and water regulatory framework, or be self-driven to quickly learn
• tertiary qualification in a relevant discipline (highly desirable)

In return we offer:

• a role where you can make a difference helping others
• an opportunity to be a part of a dynamic industry and the renewable energy transition    
• flexible working programs and hybrid work with life-friendly hours
• generous leave entitlements - six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave
• centrally located office in Melbourne CBD close to public transport
• inclusive team culture that supports each other, collaborates and innovates
• we live and breathe wellbeing with a varied program with something for everyone.

To apply

If you’re interested in this opportunity, please email us at ***************@ewov.com.au by Friday, 19 April 2024. Please send through your CV and a cover letter outlining how you meet the selection criteria.

We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you’d like to be considered.

If you would like additional support or information to make the application and recruitment process more suited to your needs, please let us know at ***************@ewov.com.au.