AddressAbout the Role:
- 5 days onsite, based in Hawthorn East
- Level 1 or level 2 support (Ideal for someone with 1-3 years experience in the industry)
- Australian Citizen or Permanent Resident
- Someone, who can fit into a construction industry environment would be ideal.
What you will be doing:
- Act as a primary point of contact between end-users and our Managed Service Provider (MSP) for all technology-related issues, including but not limited to:
- Monitoring service requests.
- Conducting regular audits.
- Managing computer updates; and
- Addressing network outages.
- Monitor and manage incoming support requests on our MSP's platform, ensuring compliance with established processes and appropriate ticket prioritisation.
- Ensure prompt resolution of technical support issues in accordance with the MSP's Service Level Agreement.
- Receive urgent helpdesk inquiries and provide timely resolution via telephone, remote support, email, or in-person interactions.
- Track and manage license counts, usage, assignment of licenses, and license renewals for all IT applications.
- Oversee the completion of all IT onboarding and offboarding tasks to maintain high levels of user satisfaction, compliance, and company IP security.
- Manage Windows desktops, server applications, cloud-based services, printers, desk phones, smartphones, and portable devices both in-person and remotely, coordinating with our MSP as necessary.
- Maintain an accurate and up-to-date inventory of installed software, hardware, and software licensing, ensuring adherence to proper procedures for electronic asset disposal.
- Manage an active inventory of all company-owned or operated IT assets.
- Develop and implement plans for the repair, replacement, or upgrade of computers and other technological equipment; and
- Perform any other duties assigned within the scope of the position.
What makes you the right fit for the role:
If you are the right person for this role, you will possess the following attributes:
- Technical Expertise: A strong foundation in information technology with advanced technical skills and knowledge gained through relevant education and extensive experience.
- Proven Experience: Demonstrated experience in IT support roles, preferably in progressively senior positions, equipping you with the expertise to effectively lead and coordinate IT operations.
- Comprehensive Understanding: An in-depth understanding of information technology tools, systems, and concepts, allowing you to provide strategic guidance and leadership in optimizing IT resources.
- Exceptional Communication: Outstanding interpersonal, written, and presentation skills, enabling you to build and nurture strong relationships with stakeholders at all levels and effectively communicate complex technical solutions.
- Broad IT Skillset: Proficiency across a wide range of IT systems and platforms, including advanced knowledge of Windows desktop operating systems, Microsoft Office 365, and mobile device management for iOS and Android.
- Analytical Aptitude: Strong analytical, troubleshooting, and problem-solving abilities, essential for identifying and addressing complex IT issues and driving continuous improvement initiatives.
- Project Management: Proven ability to lead projects from inception to completion, demonstrating effective time management, organizational skills, and the capability to handle multiple tasks and priorities simultaneously.
- Strategic Thinking: A strategic mindset with the ability to align IT initiatives with organizational goals, drive innovation, and implement solutions that enhance operational efficiency and support business growth.
- Leadership and Collaboration: A collaborative leadership style, fostering teamwork, mentorship, and knowledge sharing within the IT team while effectively collaborating with cross-functional stakeholders to achieve shared objectives.
Why you would want to work with our client:
In the role of IT Coordinator, you will be integral to maintaining efficient IT operations for our client by ensuring seamless technology integration across all departments. By providing essential support to employees in implementing and troubleshooting IT systems and software, as well as offering comprehensive training to new and existing employees, in your role, you will facilitate productivity and enhance the overall functionality of our workforce. Acting as a key liaison between our employees and managed service providers, you will ensure that IT issues are promptly addressed and prioritised, guaranteeing smooth operations and optimal performance throughout both organisations. As the IT Coordinator, you play a pivotal role in aligning our technological resources with the needs of our dynamic business environment, ultimately supporting and contributing to the growth of the businesses.
In this role, you will be expected to demonstrate the technical aptitude necessary to cope with rapidly changing technology and work productively with minimal supervision. The position requires someone who is a team player, self-directed with the ability to thrive in a changing environment and has a desire to help people solve their technology issues. Excellent communication, interpersonal, and some leadership skills are essential in this role.
If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Roviana Sequeira at Clicks IT Recruitment on +61 437 731 ***.
At Clicks, we embrace diversity, inclusion, and equal opportunity.
We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email ***********@clicks.com.au
