It End User Services Administrator

t• Ideal opportunity to develop your career• Mornington Peninsula Location• Salary Packaging Benefits• Full- Time position available • Classification: Grade 4 (HS4)*Who We Are and What We Stand For Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.What You Will Be DoingThe role assists clinicians and other hospital staff to meet their goals in delivery of patient care by supporting and delivering PC, network and telephony infrastructure, applications and related technology (End User Services) within a Healthcare setting. This includes the installation, maintenance, and testing of computer systems and peripherals, asset inventory management, preparation, delivery and installation of new computers and peripherals all within established standards and guidelines.Key Responsibilities:• Respond to and resolve Incidents and Service requests in a timely manner• Provide technical assistance to Peninsula Health staff• Install and configure all new user centric IT Equipment and software• Upgrade and maintain different types of software and hardware• Maintain excellent customer service ensuring that all customers are treated efficiently and in an appropriate mannerWhat You NeedWe anticipate you will have:• Extensive knowledge and experience with Microsoft Windows Operating Systems• Excellent knowledge and experience of Microsoft Office product suite (including 365) and desktop applications software• Experience with device fleet management technologies – SCCM, MDM• Extensive knowledge of Computer Hardware including imaging, setup and maintenance• Excellent communication and presentation skills• Ability to work as an effective member of a team and as an individual• Knowledge of Remote Access technologies, Smart Phones, iPads and Point of Care devices (desirable)• Knowledge of specialised applications used within a Health Services Sector (desirable)What NextApply NOW!If you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on (03) 9784 2700.Additional RequirementsPeninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity and promotes a workplace that welcomes and includes the unique contributions of all people. We encourage applications from individuals who identify as being Aboriginal and Torres Strait Islander, are culturally diverse, LGBTQIA+ or who have a disability to apply. We are also strongly committed to the safety and wellbeing of children and young people.We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:https://www.peninsulahealth.org.au/careers/working-preparing-employment/*Please refer to salary circular HEALTH AND ALLIED SERVICES, MANAGERS AND ADMINISTRATIVE WORKERS (VICTORIAN PUBLIC SECTOR)(SINGLE INTEREST EMPLOYERS) ENTERPRISE AGREEMENT 2021-2025 for salary range. Sub-grading will be based on years of experience.This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.