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Form of workReady to dive into the exciting world of IT support? Join Syndeticom as an IT Helpdesk Support Technician and kickstart your career in a company that's all about growth and innovation!
Why choose us?
- Competitive salary on offer.
- Thriving in a fast-paced environment.
- Supportive team dynamics.
- Work across all office locations in Sydney.
Join us at Syndeticom, where we design, build, and support cutting-edge digital infrastructure for diverse industries, exceeding client expectations
About the role
As our IT Helpdesk Technician, you'll be the hero providing 1st & 2nd level support via phone, email, walk-ups, and self-service portals.
Key Responsibilities:
- Respond to user inquiries and troubleshoot technical issues via phone, email, or in person in a friendly and professional manner.
- Coordinate the onboarding process for new employees, including setting up accounts and provisioning equipment.
- Manage the offboarding process for departing employees, including revoking access rights, and retrieving company-owned devices.
- Diagnose and resolve hardware, software, and network problems for end-users. Including printers and peripherals.
- Escalate complex issues (Level 2-3) to appropriate teams or specialists for further investigation and resolution, providing support where necessary.
- Maintain an accurate inventory of IT assets, including hardware, software licenses, and peripherals.
- Track asset lifecycle from procurement to disposal, ensuring compliance with organizational policies and regulatory requirements.
- Conduct regular audits to verify the accuracy and completeness of asset records.
- Log all support requests and incidents in the helpdesk ticketing system.
- Prioritize and manage the resolution of tickets based on severity and impact on business operations.
- Follow established procedures and workflows for incident escalation and resolution.
- Ensure timely updates to users regarding the status of their support requests.
- Proactively communicate with users to gather feedback and improve the overall IT support experience.
- Assist in the administration and maintenance of IT systems, including user account management, identity and access management, software installations, and updates.
- Perform routine system checks and audits to ensure compliance with security and operational standards.
- Collaborate with other IT teams to implement system upgrades, patches, and enhancements.
About you
- 1 – 2 years' experience in a similar Helpdesk support role in a medium sized business spread across various locations.
- Demonstrated ability to solve problems in a timely and efficient manner.
- Ability to work effectively unsupervised and within a team environment.
- Excellent time management skills and highly developed interpersonal skills.
- Strong knowledge of desktop operating systems, primarily Microsoft Office 365 Suite (Excel, Word, Outlook, etc). Some Macintosh devices.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Tertiary qualifications in IT, Computer Science or similar.
- Current Australian driver's license is essential.
How to apply
Ready to join the Syndeticom? Apply now and let's revolutionize IT support together!
Applicants MUST have unrestricted work rights in Australia.
Suitable applicants will only be contacted.
