Part-time Service Desk role based at the Sunshine Coast
Your new company
Contract opportunity with local government client based on the Sunshine Coast.
Your new role
1st and 2nd level service request resolution (for identified service request types) combined with also providing front line customer support for requests received via the Service Desk.
- Provide front-line customer service, support, and advice - first and some second level service request resolution
- Assist with provisioning of user access, permissions
- Manage onboarding and offboarding access
- Support and maintain the Service Desk telephone support line and outlook inbox ensuring that all requests are attended to within the agreed service levels.
- Manage and maintain the Service Desk application ensuring data is up to date and accurate, and the system is configured appropriately.
- Pro-actively identify call trends and escalate potential issues that may arise from customer requests
- Ensure frequently asked questions, work instructions and support documentation are
What you'll need to succeed
- Relevant IT Qualification
- Relevant experience in the ICT industry, preferably IT Service Desk.
- Strong customer focus, time management and communication skills. With demonstrated ability to trouble shoot problems or know when to escalate.
- 'C' class driver's licence
What you'll get in return
You will enjoy a competitive rates and flexible working conditions.What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.