It Service Desk Professionals

Monday to Friday with a rotational on-call roster.Multiple opportunities available; permanent, fixed term contracts, part-time and full-time. Join us on our epic quest in providing world class customer service in Tech! Are you a tech-savvy problem-solver who thrives on providing exceptional customer service? Join our IT Service Desk team as a customer service superstar with a passion for technology! In this role, you’ll play a crucial role in ensuring the smooth operation of core computer systems, all while delivering outstanding support to our people. Your days will be filled with promptly resolving end-user incidents and Service Desk requests, updating relevant IT Service Desk documentation and completing hardware configuration and deployment tasks. By providing a timely and efficient response to meet our people’s needs, you will be the superhero who saves the day! You will be joining a workplace that celebrates diversity and inclusion, one that provides opportunities for our people to experience growth and development, empowering them to excel in their career! Your mission? To provide speedy level 1 & 2 technical support for our people.Tackle end user incidents and Service Desk request like a pro, ensuring everyone enjoys a smooth and hassle-free experience.Help keep our IT Service Desk documentation in shipshape condition, ensuring the information is accurate and up to date.Sniff out any operational improvements and efficiencies. What skills and experience do you need? Are you a detail-oriented problem-solving ninja?Are you a confident decision maker?Do you have knowledge of ITIL processes and technical experience?Can you juggle multiple tasks and tight deadlines?Do you sprinkle some extra sparkle with your interactions with customers? About usWe’re NGM Group, and we offer retail banking services to more than half a million Australians under the brands Greater Bank and Newcastle Permanent. We have fresh energy and big goals for our customers, and our people are key to us achieving this success. If you’re ready to be part of a team that puts the customer first and enjoys a challenge as the path to growth and innovation, then … we want you! Collectively, we’re the largest customer-owned bank based on net assets and the 10th largest Australian-owned bank for household deposits. A financial powerhouse headquartered in the Hunter, we have a workforce of more than 1,600 people and total assets of more than $20 billion. We have multiple opportunities available; Permanent, Fixed Term Contracts, Part-Time and Full-Time.Please outline your preference in your cover letter!