It Service Support Administrator

Full-time, Continuing Position

Reference number: 117519937

As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Join a great team providing escalated 2nd level support and exceptional customer service.
• Play a key role in planning, designing, deploying, configuring, and maintaining critical university systems.
• Opportunity to showcase advanced expertise in Windows client operating systems and software deployment.

Join Australia’s number one University for student experience*, and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Access to flexible work/work from home arrangements#
• Up to 18/26 weeks of parental leave#
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

About the Position

The Service Support Administrator is responsible for delivering end user computing to students and staff, and for jointly managing the systems used for the implementation. The position is part of a team providing escalated 2nd level support and quality customer service. The position involves planning, designing, deploying, configuring, and maintaining various systems related to operating system deployment, software deployment, and security.

 The position requires advanced knowledge and skills in Windows client operating system and software deployment, Microsoft Endpoint Manager, Microsoft 365 Defender, Group Policy, PowerShell, and other related systems. Additionally, the position requires effective interpersonal communication, customer service, technical problem-solving, and teamwork skills.

We are looking for a highly motivated team member, with excellent customer experience skills, effective communication, and time management skills, with a high level of accuracy and attention to detail.

Other key competencies/behaviours required for this position include:

• Degree in Information Technology OR an equivalent combination of industry qualifications and experience.
• Advanced Windows client operating system and software deployment knowledge and skills.
• Advanced Microsoft Endpoint Manager knowledge and skills (Intune and Configuration Manager), including troubleshooting techniques.
• In-depth Microsoft 365 Defender knowledge, including detailed experience and skills using the Microsoft 365 Defender administration portal, and configuring and operating Defender for Endpoint.
• In-depth knowledge of Group Policy, including troubleshooting techniques.
• Superior knowledge of PC hardware and software, including operating systems, Microsoft Office applications, web applications.
• Design, create, and manage, PowerShell scripts to support End Device Services activities.

The salary range for this position commences at $88,971.10 to $91,490.24 per annum, plus 17.5% superannuation. Commensurate with experience, skills, and qualifications.

Position related enquiries can be directed to Nathan Maguire, Manager End Device Services on (07) 5595 3*** or ********@bond.edu.au

For further details regarding this appointment please reference the position description and selection criteria at Jobs at Bond | Bond University

Applications will be submitted online via the Careers at Bond University candidate portal. Please follow the 'How to apply' instructions provided. All candidates will be required to register prior to submitting an application.

Applications close: 5:00pm, Sunday 19 May 2024

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

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