It Support Officer - 2Yr Ftc

The role
As part of our Corporate group, the IT Support Officer will be part of the Service Desk Team and provide 1st, 2nd & 3rd level support to staff across all of Saab’s computing environments.
In addition, and where appropriate, the IT Support Officer may participate and work on larger ICT projects.
Further, the successful candidate will:

• Provide 1st & 2nd level support to Saab’s internal staff and where capable, provide 3rd level support
• Troubleshoot and resolve assigned incidents or service requests whilst ensuring prompt professional service;
• Undertake day-to-day administrative duties, such as:

• Account management;
• File & Print Services Management;
• Client setup, configuration and support;
• Installation, configuration and support of corporate and enterprise-wide support tools, systems, applications and technologies;
• Asset Management;
• Audio Visual Management
• Maintain, update and create operational, support and end user documentation
• Work, communicate and cross-skill with other members of the Service Desk team, and where appropriate with the greater ICT group
• Report to ICT Management on key issues and task outcomes
• Actively participate in regular operational meetings as team and business needs dictate

About you
Your skills and experience will include:

• 2yrs+ IT industry experience within a support role
• Experience with enterprise device management processes and tools;
• Working knowledge of technologies, such as:

• Active Directory;
• Microsoft Windows 10;
• Microsoft Office 2010/2016;
• Microsoft SCCM;
• Collaboration software and devices;
• Audio Visual;
• Basic Network fundamentals, such as TCP/IP, DHCP, DNS.
• Experience working with Helpdesk and/or tasking systems;
• Experience in one or more scripting languages (e.g. PowerShell, Python, etc.);
• Excellent problem-solving skills

As Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an NV1 clearance.
About us
Saab Australia is a defence, security and cyber solutions provider, specialising in the development and integration of major defence and security systems. For over 30 years in Australia, we have built a reputation for delivering complex systems integration projects that provide proven and advanced capabilities to keep us ahead of today’s challenges.
From combat, communications, security and underwater systems, to mixed reality, cyber security and deployable health solutions, our extensive portfolio of products and services provide high-technology solutions for defence forces and civil industries across the globe.
Apply today to join our crew and deliver solutions with purpose!
Culture and benefits
We employ over 900 Australians and are committed to fostering a culture of excellence and enriching the employee experience.
By joining Saab, you’ll be a part of a collaborative and supportive organisation, where your professional growth and work-life balance are emphasised. You’ll work within an innovative and vibrant workplace, while having the opportunity to develop a long-term, fulfilling career.
As a valued team member of Saab Australia, you’ll access a variety of perks and benefits to support you and your family including:

• 6 weeks paid leave each year
• 13% Superannuation
• Free Income Protection Insurance
• Flexible working options
• Access to the Saab shares matching scheme
• Access to MySaab; our online store offering everything from cash back at hundreds of stores to discounts from exclusive partners

For further information about a career at Saab, visit the page adjacent:
Applications
Click ‘Apply’ to submit your CV and cover letter in support of your application. You may contact our careers team at for a copy of the full position description. Kindly observe that this is an ongoing recruitment process and in exceptional circumstances, the position might be filled before the closing date of the advertisement. We encourage applications as early as possible to avoid disappointment.
By submitting an application to Saab, you consent to undertaking workforce screening activities including, but not limited to: reference checks, Australian Federal Police check, verification of working rights and qualifications, sanctions screening and a pre-employment medical declaration.
Saab Australia is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islanders to apply. We also welcome applications from individuals with culturally diverse backgrounds.
Saab Australia is a proud supporter of the Veterans’ Employment Program and welcomes the interest of ex-service members, veterans and their families.