It Support Officer

With 40 years' experience in the building and development industry, Summit Homes Group is a well-established company that offer personal solutions in residential home building, project development, home improvements and real estate. Summit Homes Group recruits people who fit into our fast-paced, energetic and fun culture.  

About the role

An exciting and rewarding opportunity awaits a highly motivated IT Support Officer to join our team. As a valued member of our organisation, you will report directly to the IT Manager and play a crucial role in providing exceptional level 1 and 2 technical support to all staff members. Your primary focus will be on delivering outstanding customer service and resolving IT issues efficiently. You can expect to work closely with our experienced and proficient IT team, who will provide daily support and guidance, enabling you to excel in your role.

Skills and experience

To be successful in the role you need to have:

• Solid technical understanding of technology infrastructure, networks and IT security.
• Strong Microsoft and Office 365 skills.
• Excellent verbal and written communication skills.
• High attention to detail.
• Excellent customer service mindset.
• The ability to prioritise and organise multiple tasks.
• Demonstrated experience in a desktop support/help desk role at a similar level. 
• A Diploma in Information Technology or a related discipline.
• Current Australian drivers licence.

Your duties will consist of (but not limited to)

• Responding to and providing troubleshooting, diagnostics and helpdesk support to all end users (internally and remotely) regarding hardware, software and networking issues in a timely and efficient manner.
• Installing, configuring and maintaining Desktop PC’s, laptops and mobile devices.
• Configuring IT equipment and software for new staff and any office moves as required.
• Maintaining all case/issue history within our helpdesk ticketing system with regular reporting to the IT Manager.
• Setup of AV systems for conferences and internal training needs.
• Escalating issues that require additional support.
• Documenting and publishing user guides.
• Assisting the IT Team to ensure the security and stability of all IT-related systems.
• Travelling to remote offices around Perth and the South West region.

The successful candidate will be offered an attractive remuneration package as well as a number of workplace perks, such as parking, wellness programs, discounts and more. We pride ourselves on having a great workplace culture and look to give the successful candidate a long and rewarding career in our Group.

If you have the skills and experience required for this position and are looking for your next challenge, please use the prompts below to apply.