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Form of workAbout the business
Our company is a very successful organisation involved in the manufacturing, wholesaling and exporting of Health Supplements, Skin Care products, Dairy and Pet food. Our 32 year history here in Australia has been recognized by 30 Business Awards.
About the role
We are seeking a full-time IT Support Officer to deliver professional support for all staff located at our Head Office, as well as provide support & maintenance to server and network infrastructure. The role of the IT Support Officer is an exciting opportunity for graduates or someone who has 6 months to 1 year experience in a similar role.
Your role is primarily includes (but not limited to):
• Desktop support (local and remote users)
• General hardware support and upgrades
• Routine maintenance work
• Office facility support as required
• General routine duties
Key responsibilities:
IT Support:
- Deliver basic technical support to all staff for all IT related requests and technical issues
- Offer operational support and maintenance to all server systems, laptops, desktops and mobile devices
- Provide problem resolution related to network and server infrastructure, hardware components, operating systems and productivity applications
- Facilitate preventative maintenance and system upgrades.
- Monitor and maintain system access and security
- Other general administrative tasks.
Skills and experience
- Tertiary qualification in a technical field or experience
- Basic Networking, Microsoft Active Directory and computer hardware knowledge and skill
- Ability to troubleshoot user desktop issues (this includes but not limited to Microsoft Office product) with time management skills and ability to solve critical problems
- A strong service ethic and have a proactive, energetic approach to IT support.
- Demonstrated ability to work independently and as part of a team to achieve shared goals
- Advanced communication skills both written and verbal
The role will be reporting to the IT Manager.
