AddressA 12-month contract opportunity for an IT Support Officer at a Federal Government department based in Adelaide
Your new company
This organisation is an independent prosecutorial service that is mandated to enforce federal law, ensuring a fair, just, and integral national criminal prosecution service. It deals with a wide range of criminal activities, including financial, healthcare, and welfare fraud, human trafficking, drug crimes, cyber exploitation, terrorism, and regulatory offences, all while adhering to the highest standards of criminal law practice.
Your new role
This Federal Government Department is actively seeking a dedicated and seasoned IT Officer. The right professional will undertake a variety of IT responsibilities to bolster the organisation's office operations. The role includes providing onsite litigation support to the legal team, preparing cases, editing audio and video content, conducting systematic inspections of server room infrastructure, offering Level 1 IT service desk support, and troubleshooting software and operating systems.
Some of the main duties and responsibilities are mentioned below.
- Case Preparation
- Multimedia file & content editing: both Audio & Video
- Perform routine checks of Server Room Infrastructure and report findings
- Provide support for the IT Service Desk in Level 1 operations
- Perform diagnostics for resolution of operating systems, software, and applications
Will be responsible for the installation and maintenance of hardware (specifically):
- MFDs (multi-function devices)
- PCs
- Laptops
- Telephones
- Video Conferencing units
- Tablets and hand-held devices
Provision new Standard Operating Environment for Laptops, PCs, and perform associated software updates. As needed, assist the department's legal team with Litigation Requirements in Court
- Liaise with court staff personnel
- Audio Visual setup and courtroom configuration
- Technical Software Support & break-fix
Research & report to IT team on various IT related issues & requests
Ensure adherence to the IT security requirements & related policies
Other duties as directed.
What you'll need to succeed
Relevant degree qualification in Information Technology or related discipline
Australian citizenship – the successful applicant must hold Australian citizenship
Sound communication and interpersonal skills and an ability to maintain collaborative relationships with stakeholders and staff, deal with a range of issues and prepare and deliver effective written documentation.
Experience in supporting the delivery of quality ICT network services, practices and technologies within the Microsoft environment, advice, projects and policies
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 41***or ***************@hays.com.au for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
