It Support Technician

Compare Club is one of Australia’s leading personal finance marketplaces. Our experts make it easy to find better value health insurance, home loans, life insurance, energy providers, credit cards and more. We have over 300 employees across Melbourne, Sydney, Brisbane and around the world. Everything we do is aimed at helping customers save money on household bills.
 
The Role: We have a new opportunity for a Desktop Support Technician to join our growing team! If you possess a genuine passion for technology, thrive on problem-solving, and appreciate a casual yet professional work environment, this junior-level position is the perfect match for you.
 
As a Desktop Support Technician, you will play a key role in ensuring that our staff experiences smooth and efficient daily operations. This role focuses on the hands-on support of endpoint devices, troubleshooting day-to-day technical issues, and helping users navigate software applications.
 
Integral to the role is the installation, diagnosis, repair, and maintenance of hardware and software on endpoint devices, all aimed at ensuring smooth operations and optimising staff productivity.
 
To be successful in this role you’ll excel in effective communication by actively listening and explaining tech concepts clearly. Your problem-solving mindset ensures effective solutions, adapting to change and new tech. You prioritize user experience, collaborate seamlessly, and uphold organisational standards. In high-pressure situations, your resilience shines.
 
Your comprehensive skill set will play a vital role in our collective success.  
 
What You'll Do:

• IT Support Excellence:Provide timely and effective IT support to Compare Club staff, addressing hardware, software, and network issues to minimize downtime and disruptions.
• Endpoint Device Setup: Deploy and configure endpoint devices and systems in line with our Standard Operating Environment (SOE)
• Remote Management: Perform remote management tasks to ensure that devices are managed from any location, facilitating quick issue resolution and reduced downtime.
• Inventory Management:Create, maintain, and update a comprehensive device inventory for quick reference and asset tracking.
• Maintenance & Repair:Proactively address and resolve hardware and software issues on endpoint devices, including installations, diagnoses, repairs, and regular maintenance ensuring optimal performance and fewer disruptions.
• Basic Networking:Understanding of fundamental networking concepts to troubleshoot connectivity issues.
• Security & Compliance: Adhere to IT security practices, especially at the device level.
• Collaboration & Communication: Collaborate effectively with other members of the IT Operations team and other departments to for a unified approach to IT support and operations.
• Continuous Improvement: Stay updated on IT trends, best practices, and technologies, providing regular recommendations for SOE and other IT operational process improvements

Skills & Qualifications:

• Technical Proficiency: Proficiency in handling macOS and Windows operating systems
• Software Knowledge: Proficiency in IT support tools and office suites such as ManageEngine Endpoint Central, Service Desk Plus, Google Workspaces, Active Directory Group Policies and Microsoft Office.
• Hardware Diagnostics: Ability to diagnose, repair, and maintain a variety of endpoint devices, including PCs, Mac laptops, Samsung mobiles, and Apple tablets.
• Remote Management: Experience with remote desktop support tools and the ability to enhance remote management capabilities.
• Network Basics: Understanding of basic networking concepts, including troubleshooting connectivity issues.
• Security Awareness: Knowledge of best practices in IT security, including endpoint protection and patch management.
• Documentation Skills: Ability to maintain accurate records and create user-friendly documentation for IT procedures and solutions.
• Troubleshooting Acumen: Strong diagnostic abilities to identify, analyze, and resolve technical issues efficiently.
• Continuous Learning: Commitment to staying updated with the latest technological trends and tools in desktop support.
• Customer Service Orientation:  Proven experience in a customer-facing role, demonstrating patience, active listening, and a problem-solving attitude.

 If you’re ready to take the next step in your career and are looking to work for a company that is constantly growing & evolving, Apply Now!   Compare Club values diversity, inclusion, and equity through providing a working environment where all employees feel included, valued, and free to bring their different skills, experiences, and perspectives   Please note that only shortlisted candidates will be contacted.