AddressEmbross is a world-leading passenger automation and self-service technology for the global travel market and Border Services. We get to think creatively across a diverse range of technologies and applications to solve service and operational challenges for the world’s busiest public transit spaces. If you appreciate making a difference, we should talk.
We pride ourselves on staying ahead of the curve as we help our customers optimize and improve their service delivery models in an ever-evolving environment.
To support our Support Team for Brisbane Airport, we are looking for a dynamic Support Technician for Airport Systems. The candidate will be responsible for supporting our product by acting as the liaison between the customer and other internal teams. Your ability to work in a complex environment will also make you an ideal applicant.
Main responsibilities:
- Repair and maintain our systems such as Bag Drop and Kiosks
- Provide immediate support for these systems 24/7.
- Support & provide troubleshooting when issues arise.
- Always look at ways to work more efficiently, and improve processes and procedures.
Basic Requirements
- With a minimum 3-year experience in Support hardware
- Networking understanding of PC and protocols including TCP/IP, AD, DHCP, DNS J2EE, Web server solution and Windows desktops,
- Proven work experience in configuration/troubleshooting.
- Familiarity with Office 365.
- Customer service oriented to represent Embross when on site.
- Take ownership of issues and see them through until resolved.
Education & Qualifications
- Degree/Diploma in computer or similar Field
