It System Support Officer

North Sydney Council administers the North Sydney local government area on Sydney’s picturesque lower North Shore. Our 400 employees look after 71,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD (Central Business Districts).

Information Technology in North Sydney Council aims to ensure the efficient planning, implementation, and application of information technology to support the Council’s service delivery, in line with the North Sydney Council Community Strategic Plan.

We are looking for a IT SystemsSupport Officer within the Information Technology team. You will be handling 2/3 level support calls, managing the helpdesk, reviewing current processes and systems and identifying changes that lead to business improvements and business value.

The successful candidate will have strong analytical skills, communication skills and strong time management skills. 

• Provision of general IT support deliverables with strong quality service skills and focus.
• Experience handling, maintaining and upgrading IT hardware.
• Experience supporting general desktop applications.
• Experience deploying, administering Windows desktop software.
• Experience with Microsoft Active Directory and O365 Admin Centre
• Experience configuring iPadÔ, iPhoneÔ and Android systems.
• Experience using Microsoft Teams administration
• Demonstrated planning, prioritising and organising skills and ability to meet deadlines.
• Liaison and communications skills.

• Experience with Microsoft SCCM
• Experience using Skype for Business PBX systems.
• Experience with Windows PowerShell commands
• Tertiary qualifications in a relevant field or equivalent.

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing. 

North Sydney Council as an employer offers excellent employee benefits such as:

• Easy accessibility to work with spectacular harbour view work locations
• Access to Fitness Passport 
• Excellent work life balance with a 35-hour working week for indoor workers or fortnightly RDO’s for outdoor workers
• Flexible working hours with access to Flexi time and working from home arrangements 
• Freedom to direct contributions to any compliant superannuation fund
• Health and Well-being programs for all employees such as Yoga, Pilates, Kick Boxing
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary Transport allowance
• Invitations to Local Govt events, training and planning sessions
• Access to corporate social events at picturesque harbour locations

Salary from $74,919 to $89,457 per annum + 11% superannuation  + $1,000 pa transport allowance 

To view the Position Description, Click Here

Applicants are required to submit a cover letter, resume and answer the selection criteria questions below.

In accordance with the requirements of this role, a National Police Clearance will be required as part of the Recruitment process.  

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. North Sydney Council  also adheres  to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.