Junior It Helpdesk Administrator

Company DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job DescriptionWe are currently seeking a diligent, professional and friendly Junior IT Helpdesk Administrator to join our team on a full-time basis at our Head Office located in Maroochydore, Sunshine Coast.Customer service is at the heart of what we do, with this in mind you will approach all tasks with a positive and can do attitude. You will use your IT Administrator skills to maintain a high level of customer support for Minor Corporate and Hotels Systems and Staff. Key Responsibilities Include:Monitor and maintain operational systems to agreed service levelsManage Helpdesk ticketsImplement minor enhancements to existing operational systems, where appropriateRestore normal service operation as quickly as possible with minimum disruption to the business, whilst ensuring that availability and service levels are maintained.Continuously gain knowledge of reverent product offerings and systemsUnderstand current support polices and methods of support deliveryEstablish and maintain strong relationships with hotel staff and head office teamReport on relevant service level data on daily basisQualificationsExperience in a similar role is advantageousAn understanding of the Microsoft stack, including Servers, Active Directory and Office365An understanding of Helpdesk Systems, Citrix Xenapp and configuring Mobile Phones using and MDMStrong communication skills, with the ability to liaise with executives, managers, staff, and external parties in a professional and positive mannerSuperior attention to detail and time management skillsAvailability to work full time hours, Monday - Friday, as well as availability to be rostered on call for afterhours support when requiredAdditional InformationJoin our positive and vibrant team and be rewarded with these team benefits: Maroochydore office location with free onsite parking50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company’s business requirements. Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.NIB Insurance discounts Discount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consultsLaundry allowance for some roles*Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.