Junior It Support

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Purpose of Position:

The Junior IT Support is an entry-level role, responsible for a variety of IT administrative duties. It includes the responsibility for maintaining the availability, security, integrity, performance & enhancements of internal systems infrastructure, which includes Windows servers, LAN network, and install and configuring desktop PCs, laptops, PDAs, and mobile devices with appropriate software applications according to Hexagon Geosystems Global IT guidelines.

Areas of Responsibility:

• Phase-in /phase-out of HW and SW and Inventory Management
• Perform help desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT 2nd level support teams.
• Provide advice on workstation configurations and printer requirements for end users as required
• Provide user training for basic applications
• Maintain appropriate records of warranties & license information, ensuring that licenses are kept up to date and are being used according to agreements in place
• Collaborate with other support staff and contractors to resolve IT incidents
• Actively build relationships with contacts based in other regions to further develop contacts within the organization
• Interacting with internal customers, and working collaboratively with support personnel, project engineers, software engineers and hardware support engineers, to resolve issues

About you:

• Sound technological capabilities in Office 365, Windows 10 and 11 
• Highly developed troubleshooting and problem-solving skills.
• Keen interest in providing a superior level of customer service and support to our clients
• Strong communication skills, both written and verbal, including the ability to communicate effectively to both technical and non-technical audiences
• Resourceful and flexible, with a strong attention to detail
• Strong diagnostic and troubleshooting skills 
• Strong organizational and prioritization skills
• Ability to work autonomously or as a part of a team, whilst remaining motivated to achieve goals and objectives
• Desire to gain a vast working knowledge of supporting, diagnosing, and troubleshooting diverse and varied environments with a particular focus on PC and Server Hardware, MS Operating Systems, TCPIP Networks and SQL-based applications
• Willingness to travel on rare occasions domestically or abroad.

Desired Experience:

• Previous experience providing L1 IT support
• PC hardware fault evaluation and support
• Mobile device fault evaluation and support
• Qualifications in ICT or a related field
• Experience in configuring wired and wireless local area networks
• Experience maintaining structured network cabling such as patch panels etc.
• Experience in establishing and maintaining cloud and on-premises infrastructure
• Experience with Microsoft Exchange, Active Directory and Microsoft Intune 

Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.