Key Account Manager

Summary:

• Our client, a leading global hardware solutions organization, is in search of a NSW Key Account Manager to join the dynamic Sales Team in its B2B Printing/Photographic Solutions Department.
• As a crucial team member, you will be entrusted with the responsibility of managing and expanding independent customer accounts in NSW, along with overseeing allocated Major Customer Accounts.
• The role entails strategic planning, relationship building, and achieving key performance indicators to bolster the overall effectiveness of the Sales Team.

Key Responsibilities:

• Service and Sell to Independent Customer Accounts:
  • Maintain call cycles and achieve sales targets.
  • Visit accounts to plan call cycles and cultivate productive sales relationships.
  • Identify new selling opportunities through discussions on marketing ideas, promotions, and issue resolutions.
  • Promote new equipment options, close sales, and follow up on leads for new stores.
  • Identify new sites, assist with designing layouts, and coordinate installations.
  • Lead store product demonstrations and provide training support.
  • Assist in Trade Exhibitions.

• Service and Manage Allocated Major Customer Accounts:
  • Develop, monitor, and achieve short and long-term sales strategies.
  • Analyse sales figures to identify areas of growth for the product range.
  • Assist in implementing plans to improve customer satisfaction.
  • Actively seek out new opportunities and manage day-to-day complexities of business.
  • Identify, analyse, and create solutions for operational and logistical problems.
  • Maintain productive relationships with major customers.

• Manage Customer/Product Inventory:
  • Update and provide accurate and timely forecasts to Marketing and Logistics.
  • Identify key issues and communicate opportunities and promotional requirements.
  • Develop sell-in and sell-through strategies, objectives, and initiatives.
  • Manage stock allocation.

• Support Quality Assurance & Environmental Management:
  • Apply company policies and procedures as documented.
  • Initiate recommendations to change policies or procedures in line with Quality/EM Policy.
  • Initiate corrective actions through the company's Corrective Action system.

• Comply with OH&S Policies:
  • Adhere to relevant OH&S procedures, especially when working at customer sites.
  • Ensure compliance with customer-specific procedures.

Successful Candidates Will Have:

• At least 2 years of experience in account management within a hardware solutions organization.
• Exposure to B2B Printing and/or photographic solutions sales, ideally in an independent organization.
• Excellent communication skills, both written and verbal.
• Ability to work independently on routine and non-routine tasks within a limited field, following specific instructions.
• Proactive task ownership, setting targets, and working towards achievement.
• Effective communication and relationship-building skills within and across divisions.
• Ability to set up and execute plans promptly and accurately.
• Customer-oriented mindset, responding to requests and inquiries with accuracy and responsiveness.
• A full NSW Driver's License (Mandatory for this road-based role).
• Full working rights in Australia (Permanent Residency or Citizenship).

To Apply:

• Apply below. Due to application volume, only shortlisted applicants will be contacted.