Knowledge Management Support Officer

• Be part of City of Casey’s 4 year Transformation Project
• Comprehensive Training & induction | WFH Days + Flexible Hours
• Part-Time Limited Tenure (March 2025)
• Band 5: Salary starts at $76,940 +Superannuation

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s south east. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey 

• A supportive learning culture where you can grow your career and even your qualifications.
• A hybrid and flexible workplace.
• Multi-award-winning architectural office building with equipped Kitchens, onsite Café, Library, and so much more.
• 2 minutes’ walk to Westfield shopping centre, free onsite carpark, gym/pool with discounted memberships and free workout Wednesday.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

The Knowledge Management Support Officer will support the review, development, and upkeep of our Knowledge Management platform, ensuring it hosts user-friendly, consistent, accurate, and customer-focused information and processes through a tiered service model based on skill levels.

You will support the Knowledge Management Officer to review and enhance processes, aligning with the with our Customer Strategic Service Plan and the transformation of our customer operations.

What you’ll deliver

• Support the delivery of informed and accurate interactions through creating, maintaining, and quality checking Knowledge Management content.
• Collect and assess regular feedback on Knowledge Management content from users and subject matter experts to implement improvements to Knowledge Management content.
• Work closely with the Customer Service Leadership Team to embed Knowledge Management quality assurance and governance framework.
• Promote consistent user-friendly content creation and keep abreast of new ideas, thinking and products.
• Enhance professional self-development and demonstrating behaviours that support a positive and supportive team environment.
• Foster a culture that sustains enthusiasm and commitment to performance, continuous improvement, and innovation.

What you’ll bring

• An understanding of creating and documenting customer and user focussed processes and content, demonstrating a high level of attention to detail is advantageous.
• Ability to build strong stakeholder relationships to understand and problem solve complex customers’ requests and needs.
• Demonstrated ability to establish and maintain collaborative working relationships across a complex organisation.
• Excellent written, interpersonal, and oral communication skills with ability to write, edit, proofread, and organise thoughts in a clear concise, and well-organised manner.
• Ability to work both independently and within a team-oriented environment.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Verity Peterson, Senior Project Manager - Customer Implementation on 9792 7095 and *********@casey.vic.gov.au

Applications will be accepted until 11.55pm on Sunday 26th May 2024.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

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