Leader, Payments & Cards

Who are we? 

It’s an exciting time to join our organisation! On 1 March 2023, two of Australia’s most successful member-owned banking organisations merged, to form Heritage and People’s Choice - Australia’s leading mutual banking organisation and a genuine, member-owned alternative to the major banks.  

We exist to create a better future for our members and the communities in which they live.  

We are 100% member owned, with approximately 720,000 members and 1,900 employees.  We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.  

When you come to work at Heritage and People’s Choice, you’ll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 

About the role

As a Leader (Payments & Cards) within Digital Solutions you will play a pivotal role in leading a team that maintains and operates payment infrastructure for Australia’s leading mutual bank.

The role is responsible for providing technical leadership and guidance in the selection, design, deployment, development, maintenance, support, and improvement of member-centric platforms for the Payments & Cards team within Digital Solutions. 

This position holds the delegated responsibility and accountability for delivering exceptional banking services, products, and applications directly used by members or employees to support members. You will collaborate closely with cross-functional teams to ensure the successful execution of solutions, aligning them with business objectives, ensuring reliability, scalability, and an outstanding user experience.

Key Responsibilities:

• Manage a Team: including performance, bonus and salary reviews, talent mapping, succession planning and individual development plans.
• Technical Leadership: Provide expert technical leadership and guidance to the Payments & Cards team on operational activities incl. incidents, problem resolution and integration projects.
• Integration: Collaborate with architects and other stakeholders to oversee the design of scalable, reliable, and secure Payments & Cards solutions that meet business requirements, strategic goals and security and compliance requirements.
• Change Management: Lead and oversee changes into production, ensuring that development, design, testing, and verification adhere to strict ITIL standards and maintain strong Stability Resilience & Reliability (SRR) standards, minimising impacts to members and staff. 
• Team Collaboration: Work closely with cross-functional teams, including product owners, delivery leads and analysts, to ensure effective collaboration and seamless integration of Payment & Cards platforms with other systems and applications.
• Agile Methodology: Drive the adoption of agile development methodologies, such as Scrum or Kanban, and promote continuous improvement within the team.
• Technical Mentoring: Provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team.

About you

Success for this role is demonstrated by the management, delivery and support of payment infrastructure that is usable, stable, secure, compliant, and aligned to business objectives. The Leader (Payments & Cards) will achieve this by providing strong technical leadership and mentorship to the team, driving continuous improvement, and ensuring stakeholder satisfaction.

Knowledge & Experience:

• Extensive management experience in IT operations in financial services sector.
• Expertise in managing major incidents, problem and change management using ITIL standards.
• Expertise in credit cards, tokenisation, switch management (Authentic & Postillion), ATM’s, Visa, Eftpos & IPEX.
• Expertise with payments – NPP, PayTo, Direct Entry & BPAY.
• Experience with real time fraud management platforms. 
• Experience with solution design, software development and integration projects.
• Familiarity with agile software development methodologies and tools such as Scrum and Jira.
• Prior experience designing, delivering and/or maintaining complex technical solutions and experience of identifying and resolving complex technical issues. 

Benefits of working for us   

We believe the little extras can make a big difference in supporting your success. That’s why we offer great incentives and benefits including:

• Paid parental leave and special leave provisions 
• Employee banking benefits and discounted insurances 
• Work from anywhere philosophy with the flexibility to work from home or in the office 
• Career development opportunities, and ongoing training, coaching and support 
• A dedicated Employee Assistance Program for you and your family to access in times of need 
• Paid volunteering days and access to a diverse range of community and charitable initiatives

If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then click 'Apply' now and submit your application, including a cover letter and current resume by 31st March 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.