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Form of workAbout the Role
The Learning and Development Manager is responsible for the implementation and overall functioning of the non-clinical learning and development service for Fiona Stanley Hospital in accordance with contractual requirements, relevant standards, and best practice.
Reporting to the HRMS Manager, this role will provide leadership and support in the operational management of the Learning and Development Team.
Key responsibilities include:
- Implement and maintain a learning and development strategy to support and nurture the development of a one team culture.
- Oversee the workforce wide delivery of high-quality flexible learning opportunities to a range of learners comprising Serco and hospital employees, volunteers and subcontractors.
- Initiate and maintain positive engagement across all service lines to support the development of innovative, relevant, and engaging training and development solutions.
- Monitor team practices and compliance standards to ensure consistency with legislative and contract requirements.
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.
About You
You seek to identify and meet customer needs, taking swift action to resolve issues with integrity. You are always alert to the customer’s point of view and demonstrate a sense of urgency. You can lead a diverse team, demonstrating respect for individual differences and perspectives amongst colleagues.
To be successful in this role, you will have:
- Significant experience in a senior Learning and Development role within a complex environment.
- Extensive experience in a managerial capacity securing quality business outcomes and high levels of staff engagement.
- Experience designing and implementing corporate Learning Management System(s)
- Strong relationship management and interpersonal skills, including the ability to create and sustain effective partnership approaches.
- Ability to work and influence at a leadership level whilst being able to successfully engage at an operational level.
About Us
Serco has a dedicated team of over 600 people supporting operations at Fiona Stanley Hospital and works in close partnership with the hospital leadership, WA Health, clinicians, and staff to deliver essential non-clinical facilities management, ICT and HR managed services. Our specialist team designs, manages and optimises the integrated services and are critical to the ongoing delivery of clinical services in Western Australia's largest and most digitally enabled public healthcare facility.
To learn more please visit www.serco.com/aspac
Join Us
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day. We seek and celebrate diversity and encourage applications from all backgrounds and cultures.
For more information about the role, or to have a confidential discussion, please contact ***************@serco-ap.com.
Please note: all prospective applicants are required to formally submit an application and participate in our recruitment process.
