Address * Deliver learning and development activities including information sessions, workshops, and training to facilitate effective, consistent and informative customer service delivery.
* Design, develop and review appropriate training and training materials on business systems, policies and procedures that assist staff to understand and apply their knowledge and training to practical workplace situations.
* Coordinate the planning, administration, and resources necessary to prepare and deliver learning and development activities within agreed timeframes and to specified outcomes.
* Evaluate and recommend suitable external training providers and facilitators to deliver training with an emphasis on providing value for money, consistency, and quality outcomes.
* Provide advice on contemporary training practices and methodologies to senior management and if appropriate adapting or modifying to suit individual locations and learning needs.
* Evaluate internal and external learning and development activities and regularly monitor feedback to assist improved training methods and outcomes.
* Conduct training needs analyses and develop relevant training plans.
* Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications to remain current for 12 months.
