Level 2 Support

Our client, a prominent player in the IT sector with locations across Australia, is seeking a skilled and experienced Level 2 - Service Desk Engineer to join their team. This is an exciting opportunity to showcase your technical expertise and provide IT support to a number of high profile organsations.

Our client is looking to grow your skills and experience and is looking for someone who wants to progress into a Level 3 position with 12 to 18 months. To achieve this they are offer on the job training and mentorship, online vendor training courses and the chance to certify with organisations like Microsoft and Cisco.

The role:

As a Level 2 - Service Desk Engineer, you will be a key player in ensuring the smooth functioning of the IT help desk and delivering efficient technical support to end-users. Your responsibilities will include, but are not limited to:

1. Responding to escalated technical issues from Level 1 support and resolving them promptly to minimize downtime and disruptions.
2. Providing hands-on support for hardware and software issues, including desktops, laptops, printers, and peripherals.
3. Troubleshooting network-related problems and assisting with network configurations.
4. Assisting in the setup, installation, and maintenance of IT equipment and systems.
5. Collaborating with cross-functional teams to identify and address underlying technical challenges.
6. Documenting all support activities, solutions, and best practices for knowledge sharing.
7. Ensuring adherence to company policies and information security protocols.
8. You must be a citizen or have permanent residency and hold a valid WA Driving licence.

 To excel in this role, you should possess the following qualifications and skills:

1. Proven experience as a Level 2 - Service Desk Engineer or a similar technical support role within the IT industry.
2. Deep knowledge of IT systems, hardware, software, and network components.
3. Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
4. Experience using ticketing systems and remote support tools.
5. Excellent communication and interpersonal skills, with a customer-centric approach.
6. Exceptional problem-solving abilities and a proactive attitude.
7. Relevant certifications such as CompTIA A+, Microsoft Certified Professional, etc., will be advantageous
8. You must hold permanent residency or citizenship and hold a WA driving licence.

• Endpoint Management – Intune, NAble
• Office 365 / Azure AD 
• ConnectWise (or equivalent) 
• Server Management inc. Active Directory User / Groups / DNS Management
• VMware / Hyper-V experience
• Veeam, Datto backup experience
• Voice / IP Telephony / Broadsoft experience
• Networking / Firewall experience Cisco, Meraki, Fortigate (desirable)
• Cloud - Amazon AWS / Microsoft Azure (desirable)

To be considered for this role, submit your CV today (in Word format) by clicking the  Apply  button or directly to **************@psgaus.com.au