Level 2 Technical Support Engineer

Permanent opportunity for a Level 2 Technical Support Specialist who is Bilingual, with preference in the below languages.

• Malaysian
• Indonesian
• Vietnamese
• Thai
• Cantonese

Our client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis.

Responsibilities:

• Provide telephone and email-based pre-sales and post-sales Technical Support (Level 2) for software products
• Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
• Endeavor to respond to all customer requests in a timely manner while improving customer experience
• Create/assess Jira Tickets for Level 1 specialists and help them in triage process
• Coach and assist Level 1 agents to help them in their regular cases and manage their workload

Experience required:

• Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
• 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
• Sound problem-solving abilities Strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented)
• MDM/EMM knowledge

Apply today!
For more information contact Melissa at **************@talentinternational.com