Medical Receptionist

Medical Receptionist Administration Officer

Part Time Casual

If a person with all of the capacity and skills is found, in time this position can become a permanent part time position

Toowoomba, Toowoomba & Darling Downs QLD

Medical Administration (Healthcare & Medical)

Reliable. Exceptional work ethic, motivated, hard working and a sense of pride in getting the job done.

Exceptional focus and attention to detail is a must. 

Reporting to a predominantly remote manager requires the capacity to communicate via email and phone and work extremely effectively when not supervised.

Big advantage to have someone with experience in Clinic to Cloud and medical objects.

Experience in a Specialist room with surgical theatre lists highly regarded. Experienced applicants only. Rate dependant on experience.

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Key Requirements.

The applicant be be able to:

Act as a team member within the practice, proven capacity to work to deadlines, multitask, have excellent time management and customer service skills.

Treat the patient warmly and professionally in person and on the telephone and be the first welcoming face in the clinic. 

Be responsible for reception duties and deliver high a end boutique customer service experience that is friendly, professional as well as efficient.

Actively promote the business through Google reviews, Facebook like share requests, marketing material and other avenues as directed. 

Be responsible for all medical reception duties including new patient set up, preparation of patient information for surgery, practice scheduling, scanning, filing, faxing etc.

Understand and uphold at all times patient privacy and confidentiality.   

Demonstrate in previous roles the capacity to; follow policies, be hard working, self driven, motivated, proven capacity to learn procedures and guidelines quickly as following them is mandatory. This is not a environment where we can accommodate people not working within the frameworks provided or outside of the procedures or performing the steps out of sequence or skipping steps due to the impact on business, patient and other team members this creates.

Add to the positivity of the rooms by having a can do attitude within the work environment and towards stakeholders, team members, management and in respect to fair and reasonable duties asked of you.

Communicate effectively and very openly with the other team memeber/s, give hand over, provide information as required to team members in a way that is professional, supportive and neutral. All requests for information between team members must be given and received neutrally and without barriers to be a good fit within the team and the business structure and more explicitly a job share position.

Proactively learn and in all dealings apply our policies, guidelines and processes. 

Demonstrate insight of the importance of maintaining checks and balances in the surgical administration pathway and the impact on the business and patient that falling short creates as well as the impact on team members.

Run  routine reports including accounting and those that monitor core tasks and activities.

Demonstrate a understanding of the importance and impact a Administrator has on quality health care delivery (to the patient) and the key role the candidate has in ensuring that the patients health journey is smooth and understand the link that the patients health care is strongly based on diligence of the records kept and adherence to best practice standards by Administrators. 

Work with diligence and adhere to deadlines, keep accurate records, follow procedures and book patients for appointments in accordance with practice scheduling.

Demonstrate that they can be extremely accurate when billing patients and health funds, providing fee estimates and invoicing. The candidate must proactively collect gap  and services payments, prevent payment problems and diligently attend to problems in a time sensitive way if they arise and run reports of same. 

Proactively learn and familiarise item code numbers and their application. 

Function in a highly organized and time-efficient manner at all times juggling competing priorities and being goal-focused with ownership of deadlines.

Embrace continuous improvement.

Employer questions

Your application will include the following questions:

Do you have experience in administration?
How many years of experience do you have as an administrative officer?

How will you balance outside commitments against a key requirement of being reliable given small business?

What are your thoughts on productivity and employee responsibilities to be fair, hard-working, and efficient especially when unsupervised?

Do you have an objection to creating a friendly welcoming space for patients making tea and coffee on arrival?

What are your thoughts on keeping key tasks  up to date, how important is this to you?

As a key player  business growth is in part your responsibility are you comfortable and confident to request Google reviews daily and Facebook like and share from our patients