AddressThe profit for purpose LVF Eye Centre is a leading eye care facility that provides comprehensive eye care services to adult patients.
We are seeking an experienced receptionist to join us on our growth journey. Initially working from home looking after all aspects of medical reception, you will be available to answer phone calls and manage the administration of the practice remotely between 9am and 5pm.
We are opening a new facility in Carina mid year and once we open you will be based at the front office of this practice and will ensure the smooth running of the practice as part of a team, ensuring that all patients are provided with the highest level of customer service.
This is an exciting opportunity to be part of a growing healthcare practice dedicated to providing exceptional patient care.
Key responsibilities in the initial work from home arrangement:
- Answering all telephone enquiries
- Scheduling patient appointments and managing patient bookings
- Organising our Doctors’ consultations and procedures
- Manage patient invoicing and receipting
- Patient billings and invoicing
- Data entry of patient details into Genie
- Reviewing upcoming clinics and ensuring all patient records are in order before the day of clinic, appointment reminders
- Attending to patient emails and triaging referrals
- Diary management
- Processing of all patient billing/receipting for consultations
- Maintaining compliance with organisational policy and procedures
Once onsite your responsibilities will also include:
- Customer service including greeting and checking in patients on arrival and communicating with them on departure
- Taking incoming telephone calls and assisting patient with general enquiries
- General administrative duties and supporting the Practice Manager with day-to-day operations.
- Fostering professional working relationships with team members, patients and medical staff
- Stocking and ordering medical supplies
- Support other administration and clinical staff to meet and exceed patient care expectations
About you:
- Excellent customer service skills, including a polite telephone manner
- Professional presentation
- Proactive attitude and attention to detail
- Ability to multitask
- The ability to work within a busy team environment
- Familiarity with MS Office Suite and Medical Software (practice currently uses Genie)
- Medicare and third party accounts would be an advantage
- Ability to work autonomously and as part of a team
- Minimum 12 months experience as a receptionist in a medical practice is essential. Experience in a specialist practice is highly regarded.
This position would be best suited to someone who is quick on their feet and able to adapt during busy situations.
