Medical Receptionist - Outpatient Services

The Friendlies Medical Suites currently provide consulting rooms for up to 30 specialists, doctors and medical professionals offering an ever-growing variety of specialist services to the community. 

The Position
We are seeking an experienced Medical Receptionist to provide professional administration, clerical and reception support to our established Specialists. This role is being offered at 50 hours per fortnight, permanent part-time and the ideal application will be flexible to fit in with the current rostering and potential fortnightly roster changes to meet activity. This role may include late afternoon/evening clinics.

Day to day duties for this role will include (but not be limited to):

• Provide high-level personalised medical reception service for patients and practitioners
• Processing patient billing information, hospital accounts and Medicare claims
• Medical transcription from dictation
• Prepare banking, banking receipts and calculate payments as relevant to the service area
• Various administrative duties as requested by the Specialist and Manager – Outpatient Services
• Provide back-up medical reception support to the other Medical Receptionists and Specialists

The Person
Strong emphasis will be placed on the applicant’s ability to demonstrate the organisations values of Courage, Diligence, Compassion, Wisdom and Friendliness, as well as their ability to commit to and apply these values in the workplace.

To be considered for this exciting opportunity, please submit a cover letter and detailed resume outlining how you meet the organisations values and the following key selection criteria:

1. Demonstrated previous experience working in a medical reception role, ideally in an outpatients or hospital environment.
2. Thorough working knowledge of medical terminology and medical reception related processes and procedures
3. High level communication and interpersonal skills including an ability to develop rapport with a broad and diverse range of patients
4. Proven ability to effectively work independently and in a team to achieve high work standards and meet business goals
5. High level computer literacy including the use of Microsoft Office Suite and medical practice software (ideally Best Practice).
6. Possess a relevant qualification in business, medical terminology and/or administration (desirable)

How to Apply
Please submit the following:

1. A cover letter that addresses the ‘Key Selection Criteria’ (maximum 2 pages)
2. A detailed resume (including 2 professional referees)
3. Submit your application on our website https://thefriendlies.org.au/careers/ and complete the Application for Employment form.

Applications that do not meet the above requirements may not be shortlisted. The advertisement will be closed either when a successful applicant is identified or on 17 June 2024, whichever is sooner.

The Benefits
As a part of The Friendlies team, you can access an extensive array of benefits such as:

• Attractive salary packaging options
• Up to $15900 annually towards household expenses
• An additional $2650 annually towards meals and entertainment expenses
• Access to Fitness Passport
• Discounts at our Pharmacy (excludes prescription medication)
• Bulk billing opportunities at I-Med and Sullivan Nicolaides located within our Hospital
• Monthly staff BBQ, Employee of the Month Awards and an Annual awards evening to recognise our outstanding employees and their contributions
• Morning and afternoon tea provided daily
• Access to our dedicated onsite Learning and Development team providing ongoing training, education and professional development opportunities 
• A variety of Committees and Working Parties to become involved with and contribute ideas/knowledge
• Temporary and short term accommodation options may be available to assist while you source permanent accommodation (for staff relocating)
• Relocation assistance may be available through Smartsalary
• Active social club providing opportunities to build connections and establish yourself in the community

Find out more about why The Friendlies is a great place to work at https://thefriendlies.org.au

Vaccine Preventable Diseases (VPD) Requirements
It is a mandatory condition of employment that some roles within our hospital require you to be vaccinated, and remain vaccinated during your employment, against some or all of the following vaccine preventable diseases; Measles, Mumps, Rubella, Varicella (Chicken Pox), Pertussis (Whooping cough), and Hepatitis. Mandatory vaccination requirements for this role will be discussed further with applicants throughout the application process.