Medical Receptionist/Bookings Officer

We are a Colorectal, Upper GI and Bariatric specialist rooms located on South Terrace committed to providing the highest standard of patient care. Our group is complemented by an experienced team of specialist dietitians, a physiotherapist and receptionists.

About the role:

The successful applicant will be the first point of contact for the practice and overlook the procedure and surgical bookings of the practice.  You will have a patient-focused approach with genuine empathy and interest in patient needs, strong communication skills and an eye for detail.

Your hours of work will be rostered between Monday-Friday (no weekends).

We offer a positive and supportive work environment.  

Training and uniform will be provided.
Key responsibilities include but not limited to:

• Front desk reception: meet & greet, answering calls
• Management of appointments and surgical bookings (including financial consent) in conjunction with your colleagues.
• Theatre lists
• Booking of recall procedures
• Liaising with the hospitals regarding theatre lists, anaesthetist rooms and surgical assistants
• Billing and collection of payments for patient appointments and procedures with Eftpos and HICAPS terminal, reconciliation of daily banking
• Other general administrative duties: send SMS reminders, scanning, emailing, data entry, maintain accurate electronic medical records, liaise with patients and external medical practices including hospitals, pathology, and radiology sites via telephone and email.
   

Desirable qualities and experience:

• Strong attention to detail with a high level of accuracy
• Previous surgical/procedure bookings experience
• Excellent written and verbal communication and interpersonal skills
• Previous experience working in medical reception or healthcare administration role
• Tech savvy and proficient in Microsoft programs
• Knowledge of Medicare, DVA, and Workcover billings
• Ability to multitask coupled with the ability to priorities duties.
• Ability to solve problems
• Willingness to learn new skills.
• Can work collaboratively in a team environment as well as independently when required.

Previous experience using Gentu software is preferred but not essential. 
To apply for this role, please submit your resume and cover letter outlining skills via Seek.

Only successful candidates will be contacted.