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Form of workThe role
Looking for a rewarding opportunity to thrive, learn and grow?
We are currently seeking to appoint an energetic and customer focussed Membership Services Team that will take charge in maintaining and facilitating all areas of member experience & retention at DeakinACTIVE
Who are we?
At Clublinks, we’re bright, bold, nimble and we like to have fun!
Clublinks is a leisure and community management leader, holding contract rights with local government, private enterprise and tertiary institutions to manage and grow their facilities and communities. We are passionate and agile with an incredibly strong record of improving our clients’ financial results and achievements.
Adopting company values of “Stand Out”, “Be Awesome”, “Speak Up” and “Get *#it Done” we are not afraid to be different and provide innovative solutions to deliver success. Our 900 plus team are based at our sites across VIC, QLD, NSW and WA.
Clublinks manages the health, fitness and leisure facilities at Deakin University Waurn Ponds, Warrnambool, Burwood & Waterfront campuses under the brand DeakinACTIVE.
The perks
- Free golf and gym membership across our managed sites – fair use policy applies
- Great workplace culture, true to our values
- Opportunity for growth and involvement in projects of significance for the business
More detail
Reporting to the Operations Manager, this role will focus on providing high level customer service to all visitors, promoting all services and programs available, while providing memorable experiences for the Deakin community, while focused on delivering key sales targets.
Responsibilities will include:
- Customer Experience
- Leadership
- Membership & Sales
- DeakinPLAY
- Workplace Health and Safety
The role is offered on a part time basis with hours spread across Monday – Friday, spread of hours/days can be varied including some opens and closes.
About you
You will have:
- Relevant & demonstrated industry experience
- Proven experience in driving customer service excellence
- A understanding of business needs and processes as relating to KPIs, budgets and service standards
- Exceptional interpersonal skills
- Experienced in motivating teams to reach targets
- Exceptional communication skills both written and verbal
- Current First Aid & CPR Certificate
- Police Check and Working with Children Card
Please do not delay in sending through your application with a cover letter and your current resume as applications will be reviewed as they are received.
