Motor Claims Consultant

• A great opportunity with a top 5 General Insurer in Australia
• Remote/Work from Home opportunity 
• Open to candidates in Sydney and Perth, plus remote opportunities in VIC and QLD
• 6 weeks of paid training 
• Start date - 18th March 2024

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"

Your Team

Motor Claims forms part of the Operations department, which is known as the heart of Hollard. The team’s culture revolves around working collaboratively to advocate for our customers, allowing us to achieve the best outcomes. We support each other, ensuring the next person is set up for success. We are passionate and motivated to do the right thing, we do not compromise on quality, and we take accountability for our actions.

The Motor Claims Consultant role is responsible for managing all claims, providing excellence in customer service via empathic support and accurate guidance to customers. This is to be done whilst ensuring cost control strategies are adhered to. This role is instrumental in ensuring that our customers’ expectations and claims are proactively managed through the life of the claim whilst ensuring all policy guidelines and procedures are adhered to.

Candidates based in Sydney or Perth will be required to come into the office during their probationary period. Following that, a hybrid working arrangement can be considered.

Duties & Responsibilities:

Reporting to the Motor Claims Team Manager the key focus areas will be:

• Day to day management of customer enquiries and validating reported insurance claims. 
• Providing our customers with empathy, certainty, guidance, support and final resolution of claim situations and enquiries whilst at all times doing so with excellent customer service. 
• Process claims and provide ongoing claims acceptance decisions and advice on product coverage as per policies and procedures. 
• Management and proactive maintenance of outstanding claim reserves at every claim interaction to ensure the accuracy of the claim reserves. 
• Provide accurate advice to customers and clear information of the next steps in the process of their claim. 

Knowledge & Qualifications:

• Knowledge of Claims discipline, practices and products.
• Strong Customer Service skills & resilience, preferably in a call-center environment.
• Computer literate with competencies in Microsoft product offerings.
• Strong attention to detail.

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. 

If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.

Please note that a full background check will be completed on the successful applicant.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.