Address EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
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Role Overview
The Team Leader - National Service Operations Business Support is responsible for the efficient and effective leadership and coordination of the National Service Operations Business Support team. Specifically, the incumbent will lead and coordinate Purchasing, Field Services Planning & Scheduling, Business Support, Project Administration and Customer Services across the area of responsibility and ensure the efficient running and continual improvement of operations, systems, and processes.
Main Responsibilities
Lead the National Service Operations Business Support Team by:
Implementing and managing Employee development programs
Implementing and managing efficient communication systems within and around the team
Setting a high standard of presentation and professionalism
Delegating to the team to meet workload demands
Mentoring team members and
Ensuring effective work / life balance of all team members.
Fostering a “can do” and continual improvement culture within the team
Create, document, and maintain systems, procedures and work instructions for the National Services Operations, and other Business Units aimed at improving productivity and customer experience
Within the roles spere of delegation and responsibility, put in place checks and system to ensure compliance with the US Sarbanes-Oxley Act of 2002 (SOX).
Develop, Implement, monitor and control systems and process to support critical business unit functions, including but not limited to:
End to end service management, including Scheduling & dispatch of service work to field crews
Business unit reporting, and dashboard / KPI communication and control
Business unit meetings & Training requirements
Compliance with Safety, Environment and Quality certifications
Compliance with Service Based contracts, and various customer requirements
Managing Purchasing, Invoicing and Cash flow
Project Administration
Contractor and supplier management
Ideal Candidate
HSE Year 12 or higher
Experience interacting with senior management to Managing Director Level
Excellent communication, literacy and numeracy skills
Excellent Problem solving, Organisation, Communication & interpersonal skills, and Computer literacy – Microsoft Office / Windows environment
Ability to prioritise workload
Ability to work as part of a team, without supervision
Certificate or Diploma in business administration
Knowledge of ERM systems such as Pronto.
Knowledge of Salesforce, SharePoint, Teams and Microsoft office suite
Excellent communication skills
Desire to do a precise and thorough job
Demonstrated commitment to reliability and punctuality
Committed to completing customer jobs according to schedule
Excellent internal and external customer service focus
Be flexible to respond to the needs of the business
Willing to learn and take direction
Pro-active approach
Self-motivated, able to use initiative
Excellent time management skills
Have fun at work
The successful applicant will be ambitious and will have the autonomy and competency to succeed in this role. A can-do attitude, good communication skills, with the ability to prioritise work will hold you in good stead. It is essential that you are commercially minded, a team player, and able to work with a range of stakeholders. As an equal opportunity employer, Enersys encourages indigenous people – Aboriginal & Torres Strait Islanders and Māori’s being the thangata whenua and female candidates to apply. Enersys always promotes safety. If you have the ambition, drive, and competency to succeed in this role please submit your application, including current resume by selecting 'Apply' and following the prompts. No Recruitment Agencies: We have this one covered! Applications Close: 22nd January 2024
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
