Ndis Support Coordinator

(Cantonese or Korean Speaking) 

37.5 hours/week 

CASS Care Ltd is a multi-disciplined community services provider, with “CASS”, as our brand name, which is commonly known in the community. We are active in the provision of a comprehensive range of social welfare services, catering the needs from cradle to seniors, including residential aged care, home ageing, settlement and health, vocational and training, disability services, child care and many more community-based services. 

CASS Care is a registered National Disability Insurance Scheme (NDIS) service provider and we are seeking for an enthusiastic and highly skilled person to fill the above position in our Disability Services Unit. 

Position Summary: 

The position is responsible for the day-to-day operations and management of support coordination service under the NDIS environment, to assist individual to access supports, implementing NDIS plan in accordance to the relevant standards as set out by the NDIS Quality and Safeguards Commission, as well as the policies and procedures of the CASS Care Ltd. 

Main Duties and Responsibilities: 

• Develop a positive working relationship with customers, their families and stakeholders;

• Intake referrals from various channels, including the National Disability Insurance Agency (NDIA); 

• Provide responsive, personal centred support coordination service, ensure people with disability excising choice and control when receiving supports and services; 

• Support and assist individual to access NDIS and other disability services; 

• Responsible for responding to Request For Service (RFS) from NDIS, create service booking and claiming matters through the NDIS provider portal; 

• Carry out administrative and promotional duties as required; 

• Comply with NDIS Code of Conduct; and 

• Comply with WHS Regulations and Guidelines. 

Selection Criteria: 

Essential 

• Good command of spoken and written English; 

• Fluency in spoken Cantonese or Korean; 

• Tertiary qualifications in Social work, Education, Leisure and Recreation, Welfare, Disability or related disciplines; 

• Relevant knowledge and sound understanding of relevant legislation on NDIS; 

• Excellent communication, interpersonal, time management and organisational skills; 

• Computer literate; 

• Ability to work as a team and independently; 

• Holding valid police check certificate and first aid certificate; 

• Willing to undergo NDIS Worker Screening Check prior to employment; 

• Holding valid Driver’s Licence and own a fully insured vehicle; and 

• Having at least two doses of COVID-19 Vaccination. 

Desirable 

• Experience working in NDIS Support Coordination; and 

• Willing to travel across different Sydney metropolitan area to meet prospective customers. 

Salary and employment conditions for the above position is as per Enterprise Agreement. Salary packaging is available. Discounted child care fees are available for CASS’s long day care, before and after school, and vacation care services. 

How to Apply: 

Applications in writing providing detailed resume, responses to the above requirements are to be forwarded before 5:00pm, 29 March 2024 to: Ms. Vickie Xu, Executive Officer/Human Resources Management, CASS Care Ltd, 44-50 Sixth Avenue, Campsie NSW 2194 or via email to recruitment@cass.org.au. 

For enquiries on the position, please call Ms. Lila Yin, Executive Officer on 0456 913 409 or via email to lila_yin@cass.org.au. 

Only shortlisted applicants for interview will be notified