Network Officer

What drives you? Transdev Queensland is seeking a permanent, full-time Network Officer to provide a high-quality customer experience in educating our customers on bus network services, ticketing products and systems, while addressing fare evasion and anti-social behaviour on the Translink bus network. 

This position plays a critical front-line role for the provision of revenue protection, safety and security of our customers and drivers. 

Your day might include:

• Travelling on route services around the Redlands Coast, surrounding suburbs and into Brisbane city.

• Providing a positive public transport experience to customers.

• Enhancing passenger and driver security by maintaining a visible presence on board our bus network service and bus stations in our service area.

• Protecting revenue by performing revenue protection and compliance activities. 

• Issuing Penalty Infringement and Warning Notices.

• Using the Fare Evasion Information Management System (FEIMS) to report on operational activities. 

• Participating in community engagement programs or activities to proactively promote positive behaviour when travelling on a public passenger transport network.

What you will bring:

• Full Australian working rights (an Australian citizen or permanent resident).

• Excellent customer service skills. 

• Well-developed communication and written skills. 

• The ability to make ethical, balanced, fair, and impartial decisions while applying learnt theory and relevant legislation.

• The ability to remain calm and respond appropriately exercising good judgement while working in high pressured environments. 

• Experience or the ability to use various systems and devices to perform revenue protection duties, including ticket inspection and fare evasion. 

• The ability to work closely within a small operational team and with a partner, with limited supervision.

Key requirements: 

• Be able to complete Authorised Persons training including mentoring program.

• Must maintain accreditation as an Authorised Person under section 111(2) of the Transport Operations (Passenger Transport) Act 1994 or any subsequent Act.

• Hold a current Queensland Drivers licence or proof of age and Queensland residency.

• Available to work shifts and dynamic rosters including weekends as required. 

We offer: 

• Paid parental leave

• Access to discounted private health insurance, the Maxxia Rewards Program and gym subsidy

• An Employee Assistance Program 

• Social Club and Wellbeing events 

• Uniform and necessary equipment

• Onsite parking

• First Aid training

• Self Defence training

About Transdev

Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.

Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward. 

How to apply? 

If you’re passionate about what you do, and ready to take on the challenges and opportunities that come with working for a global public transport and mobility organisation, we’d love to hear from you by clicking Apply now.