Neurojunior Receptionist & First Steps Co-Ordinator

NeuroJunior Allied Health empowers children and young people with neurological or developmental conditions, and their families, to live a life full of choice, participation and new possibilities.

We are proud of our core values: We’re on Your Team, We Innovate, We are Enthusiastic and We Expand Horizons!

Our NeuroJunior team provides a comprehensive, multidisciplinary allied health service, with dedicated NeuroJunior clinics, and has access to innovative NeuroRehab therapy centres across Melbourne. We provide therapy where it is most needed, including home, education and community-based settings. 

What we would like to offer you:

• A fun, flexible, and supportive work culture is important to us at NeuroRehab. We have been certified as a Great Place To Work® Australia by the international consulting group Great Places to Work and this year ranked as the 4th Best WorkPlace in Australia 2023/24 and a certified Great Place to Work 2024/25! 
• Health and well-being initiatives with our Employee Assistance Program.
• Supportive team environment to inspire your growth.
• Active Learning & Development programs.
• Celebrate our quiet achievers and our loud ones.
• Regularly funded social events with the team and the greater NRAHN organisation.
• Be part of people's rehab journey!
• Permanent role with job security.

About the Role

Do you thrive in a fast-paced environment and enjoy providing exceptional customer service?

Are you passionate about making a difference in the lives of children, young people, and their families?

We seek a motivated and organised individual to join our team in a hybrid dual-capacity role within our NeuroJunior Allied Health team as a Receptionist and First Steps Coordinator. In this integral role, you will play a vital part in ensuring a positive experience for our clients and their families while coordinating the intake of new NeuroJunior clients. This an exciting opportunity for an experienced Receptionist looking to take on the next challenges and development in their career!

At NeuroRehab, our Reception Team is considered the HEART of NRAHN - Highly Efficient Approachable Reception Team!

We're looking for someone with full-time availability working four days from 8.45 am - 6:00 pm and one day from 3:00 pm - 6:00 pm. There are some requirements to travel to other clinics for training and other duties as required. The pay rate will be based on the Health Professionals and Support Services Award 2020, support services level 6 category at $28.53/hr.

As a child-safe, child-friendly, and child-empowering organization, we have zero tolerance for any form of child abuse.

Key Responsibilities:

• Greeting and creating a friendly atmosphere for clients and families, ensuring all visits to our facilities are positive ones 
• Enabling and encouraging communication directly with our clients 
• Communications with children, parents and care teams
• Managing First Steps assessment bookings and waitlist
• Preparation of and following up on Service Agreement documents with NDIS participants

Skills & Experience

• Experience in allied health, medical reception or administration advantageous
• An understanding of the NDIS system is highly advantageous
• Clear, patient and friendly communication style
• Experience communicating with people with a disability
• Exceptional interpersonal skills
• Computer literacy
• Great multi-tasker

Requirements

• Documentation and administration tasks.
• Greeting and creating a friendly, positive, motivating atmosphere for clients.
• Managing phone enquiries and bookings.
• Responding to email requests from our therapy team.
• Occasionally assisting therapists directly.
• Invoicing and account payments.
• Opening and closing procedures.
• Basic practice housekeeping and COVID-19 cleaning compliance tasks.
• 3 doses of COVID-19 vaccinations.

Successful candidates are required to undertake a Police Check, Working With Children Check and NDIS Worker Screening check before commencement and are required to disclose any pre-existing injury or illness that may be adversely affected by undertaking the position.

Diversity and Inclusion

At NeuroRehab Allied Health Network, we strive for a culture of inclusivity and celebrate the diversity and diverse perspectives of our team members and community. Applicants from all cultures and backgrounds, gender identities, physical abilities, religions, and sexual orientations are highly encouraged to apply for our roles. 

We acknowledge the Traditional Custodians of the land, & pay our respects to Elders past, present & emerging.
 

*** Applications Close 23 June 2024 ***

To display your communication skills be sure to submit a cover letter along with your resume.

For more information please visit our website at nrah.com.au or reach out to us at *******@nrah.com.au