AddressTo deliver exceptional client and customer service by responding to customer enquiries and welcoming clients at reception.
Managing the office and providing support to internal stakeholders
Key Accountabilities
Work with the CAC team on administrative tasks, including:
- High volumes of emails;
- Rescheduling clinical appointments;
- Creating client files and booking initial appointments
- Liaising with clients and clinicians regarding files and bookings;
- Assist with clinical case management administration of client files.
Function Specific Accountabilities:
- Provide all clients and visitors with a warm and welcoming greeting as they enter out offices. Ensuring appropriate security/sign-in procedures are followed when they reach out for support – either via phone or email, or through any other means of contact.
- Manage site reception area.
Manage the office:
- Purchase and maintain stationery and business equipment.
- Attend to security passes and keys, whilst also maintaining the relevant databases for these items.
- Assist with collecting and distributing mail to and from the post office.
- Assist in Building Services related activities including coordinating maintenance and repairs of office facilities, where required.
- Liaise with IT to maintain functionality of electronic office equipment on site.
- Scheduling, set-up and pack-up of meeting rooms, Boardroom and catering where required.
Team collaboration
- Continuous improvement of processes and procedures
- Adhere and comply to all company policies.
- Proficient use of systems
Customer:
- Provide exceptional client and customer service experience to internal and external stakeholders within Company guidelines.
- Adhere to SLAs and regulatory obligations.
- Ensure that all confidential information is handled in accordance with Company protocols and procedures.
- Maintain a confident, professional, and welcoming demeanour.
Communication:
- Ensure all contact and interaction is of the highest standard of excellence (written/phone/in person).
- Communicate clearly and appropriately to all clients and stakeholders.
Qualifications/Specific skills and experience:
- Previous experience in a corporate environment would be beneficial.
- Minimum 1 year in customer service or client facing role.
- Intermediate Microsoft Office and high-level administration skills.
- Excellent communication skills and professional outlook.
- Is self-motivated, well organised, confident and professional.
- Is reliable, trustworthy, dependable and flexible.
- Can work individually and within a team environment.
- Strong time management and multi-tasking skills.
