AddressOffice Administration Assistant (Traineeship Available)
MGA’s North Sydney office is recruiting an Office Administration Assistant to cover a range of functions within a busy Insurance Broking office. The role includes performing general Office Administration duties, answering phone calls, issuing documents to clients & occasional Executive Assistant work for the Director. Formal training & qualifications are available if the successful person wishes to pursue further career advancement.
About the Team
The MGA Sydney / Brisbane team consists of 13 staff, spread across our North Sydney and Toowong (Brisbane) offices. As a business, our primary focus is on delivering an excellence in customer service, providing quality advice to our clients and developing ourselves as insurance professionals.
In addition to the work, we strongly believe that a harmonious, positive and vibrant team environment is critical to ensuring all our people enjoy what they do and the people that they do it with. This culture is driven by the leaders in the business.
About the Role
This role is a new role at MGA Insurance Brokers. Due to rapid growth in the business, we are creating a new role in the team to provide Office Administration & sales support to the team. The successful applicant will be required to undertake the following activities:
- Answer in-bound phone calls, providing a happy & friendly engagement with the client;
- Assisting with the day to day servicing of client requirements such as taking payments & issuing policy documentation;
- Ensuring the office is clean, neat and tidy at the start & end of each day;
- Making out-bound ‘healthcheck’ calls to clients, seeking opportunities to refer sales calls to a broker; and
- Providing Executive Assistant support to the Director as needed.
We would look favourably on a candidate that has experience in digital content creation for Social Media, either professionally or as a side project, who could assist in building out our own online presence.
*** If career advancement is important to you, we are happy to provide industry recognised training and offer a traineeship with all qualifcations and education paid for by the company ***
About You
The successful applicant will have the following skills, experience and attributes to be able to succeed within our business:
- A genuine enjoyment in engaging with clients on a daily basis
- Strong communication skills, both written and verbal
- Able to build rapport with clients over the phone
- Quick to return client calls and e-mails
- A team player who can also work independently
- Strong time management and organisational skills
Hybrid / Flexible Work Options
Due to the type of role this is, the position is full time in the office, Monday - Friday, 8:30am to 5pm.
About the Culture
The MGA Sydney / Brisbane team is led by two industry professionals that have a passion for the industry, their clients and their staff. They are committed to their staff's professional development, firm in the belief that the more educated a broker is, the better advice they will provide to their clients.
Their philosophy in client servicing is that this is the area where a broker must differentiate themselves from the market. By offering anything less than an excellent customer service experience, an opportunity to lose a customer is created. From a cultural perspective, this translates to a team that works with each other to put our clients needs first, to ensure that as a team, clients are happy and wedded to the business.
