Office Administrator

Join Our Team as an Office Administrator!

Are you a skilled multitasker with a passion for exceptional customer service? Total Entrance Solutions Pty Ltd, a thriving family-owned manufacturing and service business located on the Northside of Brisbane, is seeking an Office Administrator with experience in invoicing and customer portals to be the welcoming voice and efficient organizer of our office operations.

About Us:

Total Entrance Solutions Pty Ltd specializes in the repairs, maintenance, and installation of a variety of entrance solutions. As we continue to expand, we're committed to maintaining the highest standards of service and professionalism.

Position Details:

• Position:Office Administrator
• Employment Type: Permanent, Full-time
• Start Date: April 2024
• Location: Northside of Brisbane (This is an on-site position; remote work is not available)

Responsibilities:

As our Office Administrator, you will:

• Serve as the first point of contact for our customers, handling inquiries via phone and email with professionalism and efficiency.
• Manage customer account information, including setting up new accounts and logging job details in our ticket management system.
• Process customer-specific invoices using electronic data interchange and various customer portals.
• Ensure timely resolution of customer concerns and follow through on outstanding quotes and invoices.
• Maintain accurate customer invoicing and contact details.
• Perform general administrative tasks to support office operations.
• Other tasks as required.

Qualifications:

We're looking for candidates who possess:

• At least 2 years of experience in a similar administrative and invoicing role.
• Experience with accounts payable processes, especially with government and corporate clients.
• Proficiency in using multiple customer portals for invoicing and job updates.
• Exposure to QBuild, Honeywell, MBRC, or similar portals will be highly regarded.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Advanced computer skills.
• Ability to problem-solve calmly and professionally.
• Strong multitasking abilities with excellent time management skills.
• Preferred: Experience in a trade environment and familiarity with trade-specific processes.

How to Apply:

If you're ready to take on this exciting opportunity, please submit a cover letter detailing how your skills and experience align with the requirements of the role.

Note:

Candidate screening and interviews may occur before the job advert's closing date.

Join us in providing exceptional service and support to our valued customers! Apply today to be part of our team.