Online Team Leader

Tool Kit Depot, a trusted and much loved tools and servicing company, is seeking an Online Team Leader to join the team. With a rich history dating back to the 1940s, we have become market leaders in Australia, providing an extensive range of tools for trade and DIY experts. We're all about quality, loyalty, and expert service. 

Building on our success in South Australia, the business was acquired by Bunnings with the aim of delivering the ultimate tool, equipment and workwear offering for Trade professionals Australia-wide.

The Tool Kit Depot team is growing, and we need the right people to grow with us. If you are an experienced Team Leader with experience in the Online function, we want to hear from you.

As the Online Team Leader, you can expect to:

• Coordinate day to day operations of online order processing & fulfilment across the national store network
• Lead and develop the online customer care function to deliver the best service & experience from a pre purchase, purchase and post purchase standpoint.
• Provide a personalised experience for customers by resolving any service or product related issue.
• Provide outstanding customer experience across a variety of mediums, such as phone, email, review sites and social media.

What you will need:

• Previous experience in a similar role
• Willing to work as a team player
• Experience creating reports on customer sentiment & enquiry volume.
• Ability to make good judgment in order to make effective decisions
• “Can do” attitude with the ability to manage a big workload and multitask
• Ambitious personality with the hunger to learn and enjoy the experience of a diverse role
• Strong attention to detail
• Ability to protect and safeguard commercially sensitive information
• Impeccable ability to manage conflicting priorities
• Ability to work across a 7 day roster

What's in it for you:

• Bunnings and Tool Kit Depot Team Member Discount
• Access to discounted offers from corporate partners
• Ongoing career, learning and development opportunities
• Work in a fun and informal team
• Flexibility in an inclusive work environment
• Health and Wellness initiatives
• Chance to create a real difference in your community and environment

If you're ready to make a positive impact on our business and join a dynamic team, we want to hear from you, we look forward to welcoming you to our team at Tool Kit Depot.